Ratings based on 994 Verified Reviews
3.7 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 May 2024
During the night i woke up around 3am to someone in our hotel using our private bathroom. Turns out the person thought this was their room but theirs was actually on the other side. When we first arrived we checked that the door locks from the outside, and I do remember locking the door before we went to sleep that night, So I have no idea how that person got in the room, but they did.
by A verified traveler
Posted 8 May 2024
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Comment from Hotel Management
23 May 2024 by Reception, Hotel Management
Dear Malcolm, Thank you for taking the time to review our hotel. We hope to see you again in the future.Kind regards, The Team at Mercure
by A verified traveler from MANUKAU
Posted 26 Apr 2024
Comment from Hotel Management
4 May 2024 by Reception, Hotel Management
Dear Pravin, Thank you for taking the time and reviewing our hotel. We are glad you enjoyed your stay with us! We hope to see you again in the future. The Team at Mecure
by A verified traveler
Posted 20 Apr 2024
Right in the middle of Wellington, which meant we didn’t need a car and could walk or catch a bus to everything we needed. Found the staff very friendly and helpful
Comment from Hotel Management
25 Apr 2024 by Reception, Hotel Management
Dear Ian,Thank you for reviewing our hotel. We to see you again in the future. Warm Regards, The Team At Mercure
by A verified traveler
Posted 18 Apr 2024
This property is very tired and in desperate need of refurbishment.
One step up from a back packers/hostel.
Location not ideal with a lot of homeless and unsavoury people.
Comment from Hotel Management
19 Apr 2024 by Reception , Hotel Management
Dear Heather, Thank you for your feedback. We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to continue to improve.Warm Regards,The Team At Mercure
by A verified traveler
Posted 14 Apr 2024
Friendly, chill staff. Curtain in the room wouldn't close all the way so had a narrow sunbeam in the eyes in the morning. Bed was a bit rough. All round, pretty good.
Comment from Hotel Management
19 Apr 2024 by Reception , Hotel Management
Dear Richard, Thank you for taking the time to review our hotel, we appreciate your feedback!Warm Regards,The Team At Mercure
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
4 May 2024 by Reception, Hotel Management
Dear James, Thank you for reviewing our hotel. We are glad to hear you enjoyed your stay and hope to see you again in the near future. The Team at Mercure
by A verified traveler from Lincoln
Posted 7 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Reception, Hotel Management
Thank you for taking the time to review us! Best regards, The Team at Mercure Wellington Central City Hotel
by A verified traveler
Posted 4 Apr 2024
None
Comment from Hotel Management
19 Apr 2024 by Reception , Hotel Management
Dear Yifan, Thank you for taking the time to review our hotel!Warm Regards,The Team At Mercure
by A verified traveler
Posted 27 Mar 2024
Property was adequate for the stay.
Comment from Hotel Management
2 Apr 2024 by Reception , Hotel Management
Dear Stacey, Thank you for taking the time to review our hotel, we appreciate your feedback!Warm Regards,The Team At Mercure
