Ratings based on 991 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Location was good. Reception staff very welcoming. No service of room during our stay was dissappointing.
Comment from Hotel Management
7 Jun 2024 by Citylife Wellington reception team, Hotel Management
Hi Michelle,Thank you for your feedback, and we're glad to hear that you found our location convenient and our reception staff welcoming. We apologize for any disappointment regarding the lack of room service during your stay. Your comments are valuable to us, and we'll certainly review our procedures to ensure a more satisfying experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to better accommodate you on your next visit.
by A verified traveler
Posted 31 May 2024
We have stayed at Citylife on Lambton Quay in Wellington several times and have always found it to be excellent. Great location. Very good reception service, with fast check-in and check-out. Rooms are spacious, well appointed, clean and tidy.
Comment from Hotel Management
7 Jun 2024 by Citylife Wellington reception team, Hotel Management
Hello Geoffrey,Thank you so much for your continued loyalty and for taking the time to share your experience with us! We're thrilled to hear that you've consistently enjoyed your stay with us, Providing excellent service, comfortable accommodations, and a convenient location are always our top priorities, and we're glad to know that we've met your expectations each time. We look forward to welcoming you back for many more memorable stays in the future!"
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
26 May 2024 by Rajeev , Hotel Management
Hi Kim, Thank you for taking the time to share your feedback with us. We look forward to the opportunity to welcome you back in the future.Kind regards,Rajeev Dahiya.Front Office Manager,CityLife Wellington
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
10 Jun 2024 by Rajeev , Hotel Management
Hi Gaik Pin, Thank you for taking the time to provide us with your feedback about your recent stay. we're sorry to hear that your experience was not entirely satisfactory. We would appreciate it if you could provide more details about the specific issues you faced, so we can address them and make improvements in our service. I hope we can make your next visit exceptional. Kind regards,Rajeev DahiyaFront Office ManagerCityLife Wellington
by A verified traveler
Posted 18 Apr 2024
Friendly and attentive staff
Comment from Hotel Management
18 Apr 2024 by Rajeev , Hotel Management
Hi Sandra, We are thrilled to hear that you had an awesome stay.Our team strives to provide exceptional service, so your positive comments about our staff are truly appreciated.We look forward to welcoming you back to our hotel in the near future.Kind regards,Rajeev Dahiya.Front Office Manager,CityLife Wellington
by A verified traveler
Posted 15 Apr 2024
We booked this hotel for one night while we had dinner in the city. The location was perfect, and the size of the room was very good. The staff weren't very knowledgeable about surrounding areas eg; shopping. Or about the pillow menu, when asked. Overall was a pleasant stay.
Comment from Hotel Management
17 Apr 2024 by Rajeev , Hotel Management
Hi Layne, Thank you so much for your feedback! I apologize for the inconvenience caused with pillow menu, I will address this with our team, and we will put in more efforts with the newly trained staff members. We look forward to welcoming you back to our hotel in the future.Kind regards,Rajeev Dahiya.Front Office Manager,CityLife Wellington
by A verified traveler
Posted 6 Apr 2024
Convenient to shops and where we needed to be. Wasn't impressed with the size of the room given we were there for 2 nights.
Comment from Hotel Management
9 Apr 2024 by Rajeev , Hotel Management
Hi Jeanne, Thank you for taking the time to share your feedback with us. We're delighted to hear that you liked our excellent location.However, sorry to hear that our studio room size didn't meet your expectations. Please note that our studio rooms are of 35 sq meters, which is a decent size for an entry level room in Wellington city. We would love you to experience our One-bedroom suite on your next trip to Wellington. I hope that this inconvenience did not overshadow the overall enjoyment of your stay, and we look forward to the opportunity to welcome you back in the future. Kind regards,Rajeev Dahiya.Front Office Manager,CityLife Wellington
by A verified traveler
Posted 28 Mar 2024
Comment from Hotel Management
3 Apr 2024 by Rajeev , Hotel Management
Hi Stephen, Thank you for taking the time to share your feedback with us. Our team is always available to assist with any issues or queries to ensure our guests have a comfortable stay. If made aware during your stay, we would have been more than happy to resolve it to your satisfaction. Thank you again for choosing to stay with us, and we hope to welcome you in the future.Kind regards,Rajeev DahiyaFront Office ManagerCityLife Wellington
by A verified traveler
Posted 21 Mar 2024
Walkable to the museum, shops, groceries & restaurants
Comment from Hotel Management
3 Apr 2024 by CityLife Wellington Reception Team, Hotel Management
Kia Ora Josephine, thank you very much for your feedback! We are thrilled to hear that you enjoyed the perks of our central location. Hearing that you had a great experience overall is the best thing we could hope for! We look forward to welcoming you back to The CityLife Wellington in the future.
by A verified traveler
Posted 15 Mar 2024
Location was great and parking was easy. Not many food options close by after 9pm but I e made do.
Comment from Hotel Management
15 Mar 2024 by Rajeev , Hotel Management
Hi Melini, Thank you for taking the time to share your feedback with us. We're delighted to hear that you liked our excellent location. Hearing that you had a great experience overall is the best thing we could hope for! We look forward to welcoming you back to The CityLife Wellington in the near future.Kind regards,Rajeev DahiyaFront Office ManagerCityLife Wellington
