Ratings based on 604 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 May 2024
Lobby desk personal didn’t even say hello, didn’t activate the room cards, didn’t tell us where the elevator was. TV wasn’t working but maintenance came to fix it quick enough.
Comment from Hotel Management
21 May 2024 by Sarah, Hotel Management
Thank you Joanne for staying with us. We are sorry to hear that you were not pleased with the front desk staff. During the evenings they also work on laundry in the back and so I do apologize that they were not there immediately to greet you. We are glad to hear, however, that they were able to address your issue with the TV and that our maintenance man was able to make in a timely manner from his home to fix it, our guest satisfaction is very important to us. This particular instance also brought to our attention a technical issue with the key card machine and the desk staff had to remake all of the keys for that day, we apologize for this mishap as well, technology can be finicky. As for the elevator, again, we apologize for this as well, you should have been properly informed on all locations available. Overall, we hope you enjoyed your room, once the tv was fixed, and we do hope to see you again soon so we can be given the opportunity to give you the hospitality you deserve. We appreciate you choosing to stay with us and for bringing these issues to our attention so they could be promptly corrected.
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
15 May 2024 by Sarah, Hotel Management
Thank you so much Donna for taking the time to leave us a wonderful review! Your 4/5 score is greatly appreciated. We are so happy that you were pleased with your overall stay and would love for you to come see us again. We hope we have the opportunity turn that 4 into a 5!
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
13 May 2024 by Sarah, Hotel Management
Thank you so much Jeneen for your 5/5 review! We greatly appreciate you and are glad to see you were happy with your stay. We look forward to seeing you again!
by A verified traveler
Posted 7 May 2024
Great staff. Worked with Me extending my days with no issue. Excellent stay. Not a fan of South Dakota but definitely a fan of this hotel lol. Great stay. Thank you so much.
Comment from Hotel Management
7 May 2024 by Sarah, Hotel Management
Thank you DuBois for leaving us this wonderful review. We certainly enjoyed having you with us and all our staff will be glad to hear that you enjoyed your stay. If you are ever in South Dakota again, we look forward to seeing you again!
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
7 May 2024 by Sarah, Hotel Management
It was our pleasure hosting you LaEsha! Thank you so much for your 5/5 review, it is greatly appreciated. We are glad to see you enjoyed your overall stay and hope to see you again soon!
by A verified traveler
Posted 5 May 2024
Loved the staff. Worked with my extensions and everything. Excellent customer service.
Comment from Hotel Management
6 May 2024 by Sarah, Hotel Management
It was our pleasure Dubois, guests like you really make the days wonderful. Thank you for your 5/5 review, we appreciate you so much. Glad you enjoyed your stay and we will certainly share your comments with all the staff. We look forward to having you with us again!
by A verified traveler
Posted 4 May 2024
Lack of parking
Comment from Hotel Management
13 May 2024 by Sarah, Hotel Management
Thank you Randy for leaving us a wonderful 5/5 review. I do apologize for the parking. Even with 2 lots, front and back, we are at the mercy of how many vehicle anyone brings. I'm pleased to see that you were pleased with your overall stay though. We certainly appreciate you and look forward to having you with us again!
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
4 May 2024 by Sarah, Hotel Management
Thank you Janet for taking the time to leave us a review! We greatly appreciate it and are glad to see you enjoyed your stay overall. We look forward to seeing you again!
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
17 May 2024 by Sarah, Hotel Management
Thank you so much Kayla for staying with us and taking the time to leave us this wonderful 5/5 review! You are greatly appreciated and we are very pleased to see that you were happy with your stay! We look forward to seeing you again soon!
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
17 May 2024 by Sarah, Hotel Management
Thank you so much Julien for staying with us and taking the time to leave us a review. Your 4/5 score is greatly appreciated! We are happy to see you enjoyed your stay overall. Hopefully we'll see you again in the near future and get the opportunity change that 4 to a 5!
