Ratings based on 135 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Very clean and great staff
Comment from Hotel Management
21 May 2024 by Angel Giese - Assistant General Manager, Hotel Management
Dear Shelby,Thank you for staying with us and sharing your experience. We read everything our guests have to say and I am delighted that you had a phenomenal stay! We hope to see you again when your travels bring you back through Watertown, SD.
by A verified traveler
Posted 14 May 2024
Great
Comment from Hotel Management
15 May 2024 by Greg - GM, Hotel Management
Thanks for the "Great" feedback Shayne...We look forward to seeing you again when your travels bring you back through Watertown!!
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
7 May 2024 by Greg - GM, Hotel Management
Thanks for staying with us and taking a moment to share your experience, Melissa. We look forward to seeing you again!!
by A verified traveler
Posted 8 Apr 2024
by A verified traveler from Dickinson
Posted 24 Mar 2024
Very nice and clean hotel with friendly staff!
Comment from Hotel Management
25 Mar 2024 by Greg - GM, Hotel Management
Thanks for staying with us Doreen. We look forward to sharing our award-winning hospitality with you again when your travels bring you back through Watertown.
by A verified traveler
Posted 17 Mar 2024
Comment from Hotel Management
18 Mar 2024 by Greg - GM, Hotel Management
Thanks for staying with us Thomas!!We look forward to welcoming you again soon.
by A verified traveler
Posted 4 Mar 2024
The staff were all friendly, helpful, and considerate. They made us feel right at home.
The room was lovely with numerous amenities. Even though the hotel was completely booked, it was so quiet we slept ten hours.
We recommend this site and will stay here for return trips.
Comment from Hotel Management
4 Mar 2024 by Greg - General Manager, Hotel Management
Thanks for the kind words, Dany. Our team loves to provide our guests with the best costumer service, and we look forward to seeing you again when your travels bring you back to Watertown.
by A verified traveler
Posted 12 Feb 2024
Great front desk reception with Angel. Clean. Quiet.
Comment from Hotel Management
12 Feb 2024 by Greg , Hotel Management
Thanks for the feedback, James. Angel and the rest of our team love to provide our guests with the cleanest hotel and the best customer service in the region and we look forward to seeing you again when your travels bring you back to Watertown.
by A verified traveler
Posted 26 Jan 2024
Comment from Hotel Management
29 Jan 2024 by Greg - General Manager, Hotel Management
Thanks for staying with us Leslie
by A verified traveler
Great hotel, terrible internet connection
Posted 24 Jan 2024 on HotelsHotel was very clean, and bed was comfortable. Front desk staff very friendly and helpful. However, the wi-fi is awful. Trying to work and getting kicked off and having to reconnect every 3-4 minutes.
Comment from Hotel Management
24 Jan 2024 by Greg - General Manager, Hotel Management
Hello friend,Thank you for staying with us. I'm sincerely sorry for the inconvenience you experienced with the WI-FI system. There are instances where computers and WI-FI don't want to play nicely with each other and do need additional help to navigate firewalls, corporate VPNs, etc. When those rare instances arise, we do have a U.S. based 24-hour IT help desk to assist our guests with these issues and our helpful front desk team is delighted to help our guests get connected with them should those issues arise.Thanks again for staying with us.Appreciatively,
