Ratings based on 408 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
The hallways and rooms felt dirty. More attention to the cleanliness of showers and bathrooms would be great. The hallway stairs had visible food on the ground when we checked in and it was still there the next day when we were checking out.
by A verified traveler
Posted 4 Jun 2024
Staff was nice and close off the hwy
by A verified traveler
Posted 2 Jun 2024
by A verified traveler
Posted 29 May 2024
First Impression when parking and walking into the entrance, I noticed many of the shades down and appeared to be broken. The shade in our room was also broken and could not be opened. I reserved on Expedia, I didn't realize or check that I was getting a handicap accessible room. On checkout I asked about the doorbell switch and then learned that it was special room and the shade was motorized and had been broken by someone that didn't realize that it was motorized. Some information on the accessibility features might have been nice.
Overall the room was nice and clean and we enjoyed our stay.
by A verified traveler from Rocky Point
Posted 27 May 2024
Clean and comfortable
by A verified traveler
Posted 25 May 2024
by A verified traveler
Posted 17 Apr 2024
by A verified traveler
Posted 21 Mar 2024
Third time staying here for work. Always a great stay
by A verified traveler
Would of been 5 stars but pool dirty.
Posted 12 Mar 2024 on HotelsNice facility. Comfortable beds, quite and got a good night sleep. Breakfast was good with a wide variety of food. Enjoyed the exercise room, was clean. The only negative was the hot tub and pool were filthy. Gross!!! The areas around pool and hot tub were dirty. What a shame.
Comment from Hotel Management
10 Apr 2024 by Cheryl, Hotel Management
Thank you for completing the survey regarding your recent stay at BW Watertown.I am pleased that you enjoyed your stay and I appreciate your comments on aspects of your staywhere we can improve our service. Please accept my apology as you were not able to relax and enjoy the pool area during your stay. If I can be of assistance, please don’t hesitate to contact me at cheryl.mitchell@watertownbw.comThank you again for sharing your thoughts and I appreciate your loyalty to our brand.Sincerely,Cheryl MitchellBest Western Watertown
by A verified traveler
Posted 5 Mar 2024
