Ratings based on 452 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Jun 2024
by A verified traveler
Posted 15 Jun 2024
The lobby smelled bad and the hallway smelled strong of propane. Was told it’s the dryers. Our room smelled like wet dog it was awful. Floor/carpet was sticky and felt dirty on bare feet.
Comment from Hotel Management
15 Jun 2024 by Management, Hotel Management
Denise, Thank you for your feedback. It is appreciated. We hope you give us a chance in the future to correct this.
by A verified traveler
Posted 11 Jun 2024
Hallways very noisy!!!
Comment from Hotel Management
12 Jun 2024 by Management, Hotel Management
Diane, thank you for your review. We appreciate your feedback!!
by A verified traveler from Pierce
Posted 10 Jun 2024
Great place to stay if you have kids. They have an amazing water park in the hotel. That having been said, it is pretty pricey
Comment from Hotel Management
11 Jun 2024 by Management, Hotel Management
Sheryl, thank you for your 5/5 review!! We value your feedback and are happy to hear you enjoyed your stay!
by A verified traveler
Posted 9 Jun 2024
It was very nice and clean. No issues with our stay. Will definitely keep this hotel in mind when we come back to Watertown.
Comment from Hotel Management
11 Jun 2024 by Management, Hotel Management
Jenifer, Thank you for your recent review. Your feedback is valued. We hope you choose to stay with us again in the future!
by A verified traveler
Posted 4 Jun 2024
We paid through Expedia and this property not only tried charging me again when we showed up, they charged me a THIRD TIME. I have been working to get this resolved for days now.
Comment from Hotel Management
4 Jun 2024 by Management, Hotel Management
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.We have resolved the error with payment on our end and it is now up to your bank to release your funds. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at the hotel.Sincerely,Maria MoellerGeneral ManagerBest Western Watertown Inn and Suites
by A verified traveler
Posted 27 May 2024
My son and I had a great time swimming! The staff was also very friendly
Comment from Hotel Management
28 May 2024 by Maria Moeller, Hotel Management
Thank you so much for giving us a perfect rating! We truly appreciate it. My staff and I are also glad that you guys enjoyed your stay and had a blast at the pool area. We are hoping to see you again and thank you for choosing Best Western Inn & Suites Watertown, SD
by A verified traveler
Posted 18 May 2024
Everyone is friendly. The hotel is quiet even though busy.
Comment from Hotel Management
19 May 2024 by Management, Hotel Management
Stephanie, we appreciate the 5/5!! We hope you chose to stay with us again.
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
11 May 2024 by Management, Hotel Management
Geoff, thank you for you recent review! We appreciate the 5/5!!
by A verified traveler
Posted 5 May 2024
Great place for a family room was nice pool was great!!!
Comment from Hotel Management
6 May 2024 by Maria Moeller, Hotel Management
Thank you so mush for the awesome feedback. We are glad that you enjoyed your stay at our hotel. Hope to see you again soon!
