Ratings based on 443 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 May 2024
Everyone is friendly. The hotel is quiet even though busy.
Comment from Hotel Management
19 May 2024 by Management, Hotel Management
Stephanie, we appreciate the 5/5!! We hope you chose to stay with us again.
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
11 May 2024 by Management, Hotel Management
Geoff, thank you for you recent review! We appreciate the 5/5!!
by A verified traveler
Posted 5 May 2024
Great place for a family room was nice pool was great!!!
Comment from Hotel Management
6 May 2024 by Maria Moeller, Hotel Management
Thank you so mush for the awesome feedback. We are glad that you enjoyed your stay at our hotel. Hope to see you again soon!
by A verified traveler
Posted 29 Apr 2024
Was a good start just had a word smell in the hall’s
Comment from Hotel Management
29 Apr 2024 by Maria Moeller, Hotel Management
We appreciate your honest feedback and we apologize for the negative experience you had during your stay our hotel. We take your concerns seriously and I have spoken to our maintenance department to address this issue.Thank you and Thank you for choosing best Western Inn & Suites Watertown SD.
by A verified traveler
Posted 28 Apr 2024
Clean and updated property. Nice staff.
Comment from Hotel Management
29 Apr 2024 by Maria Moeller, Hotel Management
Thank you so much for your feedback. We truly appreciate that you enjoyed your stay at our hotel.Also, Thank you for choosing Best Western Inn & Suites Watertown SD.
by A verified traveler
Posted 16 Apr 2024
Was perfect for us and grandchildren
Comment from Hotel Management
16 Apr 2024 by Management, Hotel Management
David, Thank you for your recent review. We are happy to hear your grandkids had a good time!! We hope you chose to stay with us again in the future.
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
11 Apr 2024 by Maria Moeller, Hotel Management
Thank you for choosing Best Western Inn & Suites Watertown SD. My staff and I are glad that you enjoyed your stay with us. Hope to see you soon!
by A verified traveler
Posted 7 Apr 2024
The hotel was overall fairly clean, except that the coffee table in our room was dirty with food residue and the corners of the laminate were peeling. The carpets in the room also had what seemed to be the same food residue. The breakfast was the standard continental breakfast, everything was good and refreshed often. The pool area was well maintained, however, it was quite busy and very crowded most of the time. I would stay again, but maybe for more of a family getaway and not a couples weekend.
Comment from Hotel Management
8 Apr 2024 by Maria Moeller, Hotel Management
Thank you for your feedback. We're sorry to hear that certain aspects didn't meet your expectations. We're taking note of your suggestions as we continually strive to improve our guest experience.Also, we would like to thank you for choosing Best Western Inn & Suites Watertown SD.
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
8 Apr 2024 by Maria Moeller, Hotel Management
Thank you so much for the 5/5 rating. We are glad that you enjoyed your stay at Best Western Inn & Suites 0 Watertown SD.We hope to see you soon!
by A verified traveler
Posted 2 Apr 2024
Staff very accommodating and friendly. Rooms very clean and spacious. Fun waterslide! Water slightly cool however. But not enough to keep any of our group from swimming!
Comment from Hotel Management
2 Apr 2024 by Maria Moeller, Hotel Management
Thank you, Sheila for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. We are hoping to see you again when you are here in Watertown SD. Also, Thank you for choosing Best Western Inn & Suites.
