Ratings based on 813 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Was being renovated. No pool access. Staff was great
Comment from Hotel Management
22 May 2024 by Cherie Holdiman, Hotel Management
Hey Kyle,Thank you so much for your review! We're excited to inform you that we are undergoing a complete remodel of our hotel, including the pool, which will be completed this fall. We can't wait for you to experience the updated and improved amenities on your next visit. We wish you safe travels and hope to welcome you back to the Hampton Inn in Waterloo, IA, soon!Best regards,Cherie HoldimanAssistant Manager, Hampton Inn, Waterloo
by A verified traveler
Posted 15 May 2024
This property is being remodeled on the outside. There is no convenient parking and eh construction crew blocks entry to the establishment whenever they wish.
Inside needs to be remodeled. Furniture and carpets are worn.
Comment from Hotel Management
15 May 2024 by Cherie Holdiman, Hotel Management
Dear Ellen,Thank you so much for taking the time to leave a review for our hotel. We truly appreciate your feedback and are thrilled to hear that you enjoyed your stay with us.We sincerely apologize for any inconvenience caused by the ongoing construction. We are working hard to improve our facilities for our guests, and we hope you will stop by again to see the completed renovations.Wishing you all the best, and we look forward to welcoming you back in the future.Warm regards,Cherie Holdiman
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
17 May 2024 by Cherie Holdiman, Hotel Management
Dear Katherine,Thank you for taking the time to leave a review. We sincerely apologize for the inconvenience caused by the construction. We want to assure you that we have already started working on the inside of the building to improve our facilities. We hope that you will consider giving us another chance for a future stay, and we will do our best to ensure a more pleasant experience for you.Sincerely,Cherie Holdiman
by A verified traveler
Posted 22 Apr 2024
The rooms could use some updates. The wall paper was peeling off, there was a patch on the wall that hasn’t been fixed. The light switch to the bathroom was located on the outside which wasn’t convenient. Carol at the front desk was amazing! The room was spacious. The bed was comfy and the hotel is centrally located to lots of food and shopping options.
Comment from Hotel Management
6 May 2024 by Cherie Holdiman, Hotel Management
Dear Bobbie,Thank you for your review! We appreciate your kind words.We are currently undergoing construction to improve our facilities. We apologize for any inconvenience.Carol is an excellent asset to our team, and we will tell her of her greatness!Thank you for your review, and we hope to welcome you back soon.Best regards,
by A verified traveler from Chesapeake
Posted 16 Apr 2024
Excellent place. The staff was very friendly and helpful.
Comment from Hotel Management
6 May 2024 by Cherie Holdiman, Hotel Management
Dear Jose,Thank you for your excellent review! We are delighted to hear that you had a great experience with us.We hope to see you again soon. Thank you again for your review!
by A verified traveler from Milford
Posted 2 Apr 2024
The hotel was in a good location for what we needed. Check-in and check-out were easy, good breakfast. The room was just OK, the beds weren't very comfortable. I expected a little nicer room for a Hampton Inn.
Comment from Hotel Management
2 Apr 2024 by Cherie Holdiman, Hotel Management
Hi Dale, thank you for your survey response. We greatly appreciate your feedback and are thrilled you had a positive experience with us. We are confident that you will choose to stay with us again. Just to let you know, we will be undergoing a complete remodel starting in May, but we want to assure you that we will remain open during this time. We apologize for any inconvenience this may cause. We are excited about the changes and look forward to serving you again soon.
by A verified traveler
Posted 9 Mar 2024
The pool was empty and all the gym equipment was broken
Comment from Hotel Management
14 Mar 2024 by Cherie Holdiman, Hotel Management
Dear Anna,We apologize for the pool closure during your stay. Maintaining guest safety is our top priority, and we took this necessary step to ensure it. We hope to see you again soon.Best regards,Cherie Holdiman
by A verified traveler
Posted 6 Mar 2024
Overall a good in and out hotel for one quick night in town. Value was good.
Comment from Hotel Management
8 Mar 2024 by Cherie Holdiman, Hotel Management
Dear Melaney,We wanted to take a moment to thank you for your excellent review of our hotel. We are thrilled to hear that you had an enjoyable experience during your stay with us.Thank you for recognizing our team's efforts to provide our guests with the highest service and hospitality. Your kind words mean a lot to us and inspire us to strive for excellence.We hope to have the pleasure of serving you again soon. Please do not hesitate to contact us with any further questions or concerns.Thank you again for your patronage and your kind words.Best regards,Cherie Holdiman
by A verified traveler
Posted 5 Mar 2024
This was a clean place to stay and close to where we wanted to be. Staff was friendly! We were told it is scheduled for a make over, because we had problems with our unlocking door, weight room problems and no pool.Definitely understaffed for the weekend. We were definitely disappointed that the pool was drained. We were there for peewee wrestling and there were kids everywhere! We tried to work out and kids without parents kept coming in trying to take weights and trying to use equipment. We had kids running halls and calls in the middle of the night. I don’t blame staff for some of these problems but was not a pleasant stay.
Comment from Hotel Management
8 Mar 2024 by Cherie Holdiman, Hotel Management
Dear Melissa,I hope this email finds you well. I wanted to personally thank you for choosing to stay with us at Hampton Inn during your recent visit to Waterloo. We appreciate your business.I'm sorry for the inconvenience you experienced during your stay due to the hotel's high occupancy. Our team always strives to provide the best possible experience to our guests, and we regret that we fell short of meeting your expectations this time.Please know that we value your feedback and will use it to improve our services and ensure that your next stay with us is memorable.Thank you again for staying with us at Hampton Inn, Waterloo. We look forward to welcoming you back soon.Warm regards,Cherie Holdiman
by A verified traveler
Posted 22 Feb 2024 on Hotels
Comment from Hotel Management
8 Mar 2024 by Cherie Holdiman, Hotel Management
Dear Bryan,Thank you for choosing to stay with us at our hotel. We appreciate your business and hope you had a pleasant and comfortable experience during your visit.We would also like to take this opportunity to express our gratitude for your valuable feedback. Your input helps us continually improve our services and ensure that we meet our guests' needs.We hope that you will consider staying with us again in the future. Our team is committed to providing the highest level of service and hospitality to our guests, and we would be honored to have the opportunity to serve you again.Thank you for your patronage, and please do not hesitate to contact us if you have any further questions or concerns.Sincerely,
