Ratings based on 886 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
The entrance (hallway) needs a deep cleaning
by A verified traveler
Posted 9 Jun 2024
by A verified traveler
Posted 4 Jun 2024
Looks more sketchy in person than from the Expedia photo. Breakfast had limited offering.
Comment from Hotel Management
4 Jun 2024 by CC - Guest Relations Manager, Hotel Management
Hi Leszek! We're sorry to hear that the appearance of our hotel didn't meet your expectations based on the photos you saw online. We understand the importance of providing accurate representations of our property. Regarding breakfast, we apologize if the offerings were not as extensive as you had hoped. We appreciate your feedback and will use it to improve our services and amenities. If there's anything else we can assist you with or if you have further concerns, please don't hesitate to let us know.
by A verified traveler
Posted 2 Jun 2024
N/A
Comment from Hotel Management
4 Jun 2024 by CC - Guest Relations Manager, Hotel Management
Hi Carlos! Thank you for giving us a 4/5 rating! At our hotel, we strive to provide excellent service and a comfortable stay for our guests. If there is anything specific that we can improve upon to earn a full 5-star rating from you, please do not hesitate to let us know. We hope to see you again soon.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
30 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Mario! On behalf of our entire team, I would like to apologize if we have failed in exceeding your expectations. Your satisfaction is important to us and we would like to know what went wrong. That would allow us to implement improvements to ensure we offer a better experience for guests in the future.
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Barbara! I hope that you had an amazing stay and everything worked well to your convenience. If you have any feedback or suggestion that can help us improve on our services, please do not hesitate to let us know.
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
25 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Alfa! Your feedback is very important to us, and we want to make sure that we can address any issues you might have faced during your stay. Please help us by providing details about what went wrong, so we can take the appropriate measures to address the problem and prevent any future occurrences.
by A verified traveler
Posted 20 May 2024
Good value for an overnight stay
Comment from Hotel Management
23 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Michael! Thank you for your positive feedback. We are pleased to hear that you found good value in your overnight stay with us. Providing our guests with comfortable accommodations at a reasonable price is one of our top priorities.We look forward to welcoming you back on your next visit. If there is anything specific you would like us to know or prepare for your future stay, please feel free to reach out. Your satisfaction is important to us, and we aim to make every stay a pleasant experience.
by A verified traveler
Posted 19 May 2024
When I booked it was showing room was $79 yet was charged 108.67. Why?
Comment from Hotel Management
23 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Joshua! Thank you for bringing this matter to our attention. We understand how frustrating it can be to see a discrepancy between the booking rate and the final charge. The difference in pricing can often be attributed to additional fees and taxes that are not included in the initial room rate displayed. These can include local taxes, resort fees, or service charges, which are added during the final checkout process.To better understand the specific charges, we recommend reviewing your booking confirmation for a detailed breakdown of the costs. If you have any further questions or need clarification, please do not hesitate to contact our front desk or reservations team directly. We are here to assist you and ensure your experience with us is as smooth as possible.
by A verified traveler
Posted 16 May 2024
Unwilling to help
Comment from Hotel Management
18 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Frank! We apologize for any inconvenience you experienced due to our staff's lack of assistance. Providing helpful and attentive service is a cornerstone of our commitment to our guests, and it is concerning to hear that we did not meet this standard during your stay.Please be assured that we will address this issue with our team to improve our service quality. We appreciate your feedback and hope to have the opportunity to serve you better in the future.
