Ratings based on 21 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2021 on Orbitz
Really enjoyed my stay. Awesome hosts would go back again and again
by A verified traveler
Posted 6 Jan 2019
by A verified traveler from Orange County, CA
Money taken from room during my stay
Posted 22 Feb 2017 on Orbitz
Pros: Warm and friendly Kenyan staff (aside, obviously, from whomever ripped me off), good value for money
Cons: There is a security issue that needs to be addressed based on my experience, onsite management
Location: Excellent scuba diving in Watamu, recommend Blue Fin Diving, free pick ups from Aquarius
The equivalent of $350 in USD and Euro was taken from my room during the morning of my first full day at Aquarius. What was most disappointing was the attitude of management, which was mostly that this was "impossible," and was not taken seriously, despite the fact that all signs pointed to someone on his staff that had access. A report was filed with the Watamu police (DB 33/24/1/017), and the investigation is still ongoing. Indicative of the poor judgement surrounding the incident, i found out upon my departure that the individual who cleaned my room the day of the robbery, a likely suspect, was still allowed to clean my room the whole time after the robbery!
Outside of this wholly negative incident, my experience was largely positive. The local Kenyan staff was wonderful, the grounds were attractive and well-maintained and, while the buffet meals were good, they could have been a little more varied. I'd avoid the "single" rooms, although i'd still consider it a good value for the price paid, the air conditioner leaked, hot water didnt work well, and the shower sprayed everywhere. The "regular" rooms, though, were quite nice, very spacious many with private balconies, with none of the items mentioned that were wrong in the "single rooms." Wifi signal inconsistent and definitely does not reach all the rooms. Also annoying that there were daily power outages of varying duration that when they occured also caused the water to shut off.
Comment from Hotel Management
25 Feb 2017 by matteo, Hotel Management
dear guest, thank you for your review. we are not surprised about this words... it is never happen and still in this moment we don't know if it is happened really. the police is working on it but after 1 month they didn't tell me they have found something. the person you accused has been working here since 10 years so we completely trust him. we have no reason not to trust you but are your words against the staff words and sometimes it is easy to give responsibility to someone who is not responsible.
thanks for your review
best regards
Matteo
by A verified traveler
Posted 2 Sep 2022 on Hotels
by A verified traveler
Lindo hotel pero baja calidad para 4 estrellas
Posted 10 Jan 2022 on HotelsEl hotel es muy lindo y está bien ubicado, aunque se llama Beach Resort pero no esta en primera fila de playa.
Solo hay wifi en la recepción.
El desayuno es bastante pobre, nada que ver con la foto que muestran.
La pileta cierra a las 6pm lo cual impide usarla luego de la playa
Comment from Hotel Management
22 Jan 2022 by Elena, Hotel Management
Dear guest, thank you for your review. We apologize for the wi-fi but it is specified that it is only in the reception but we are working to have it also in the rooms to improve our service. The closing time of the pool is flexible, no one denies a pleasant dip in the pool but you have to put a firm point in order not to have customers much later than the hours to allow cleaning. Unfortunately, due to covid-19, the hotel has chosen not to do the buffet for this period but the served and it is still very much appreciated. He used only the breakfast which consists in addition to coffee, tea, milk, fruit juices also jams, honey, butter, cakes, various fruit, bread, yogurt, scrambled eggs, omelettes with or without bacon, sausages. It doesn't seem like little, it's a breakfast, not a lunch.
Best regards
Elena
by A verified traveler from Venezia
Posted 29 Jan 2019
Piccolo report a 5 minuti dal mare.
Molto curato , in perfetto stile africano
Cucina ottima
by A verified traveler from Milano, it
Posted 3 Jan 2019
Villaggio carino, personale disponibile, a pochi passi dal mare grazie al collegamento interno. Buono il cibo
by A verified traveler from Créteil
à éviter
Posted 1 Apr 2018
Pros: Personnel Kényan sympathique et compétent
Cons: hôtel a rénover à mettre aux normes internationales
Location: loin de la plage
Hotel à éviter le management n'accepte pas les critiques, nous avons fait savoir notre mécontentement de la nourriture, cuisine peu variée à base de plats italiens pas très attrayant ( pâtes et riz à tous les repas c'est dommage dans un pays africain) le restaurant ressemble plus à une cantine de collège qu'a un restaurant d’hôtel.
Wifi de très mauvaise qualité et chambres basiques, une chaise pour deux pas de table juste un grand lit;
loin de la plage.
Comment from Hotel Management
7 Apr 2018 by Elena , Hotel Management
Gentile ospite, ci dispiace che la vacanza non sia stata di vostro gradimento . Siete venuti in reception ad esporre le vostre critiche sul cibo e vi abbiamo ascoltato, abbiamo chiesto cosa intendevate
su..cibo vario ...cibo africano ...cosa desideravate al posto della pasta ,riso ....ma non avete dato risposta su cosa avremmo potuto fare .
La nostra cucina e' conosciuta proprio perche' varia :abbiamo piatti italiani e piatti indonesiani, africani, indiani, cucina greca, spagnola,francese.
Creiamo cene a tema ,serata africana ,serata internazionale .....
Non siamo lontani dal mare ,distiamo 300 metri ,percorribili all' interno dell hotel con una passeggiata .
Dispiaciuti di non aver risposto adeguatamente alle vostre esigenze ,distintamente saluto
by A verified traveler from Modena
Watamu
Posted 28 Feb 2018La posizione del resort è favorevole sia per la spiaggia sia per il centro del paese
La camera è confortevole e si dorme tranquillamente su dì un ottimo materasso
Ottimo il servizio ristorazione e soprattutto la gentilezza del personale!
Reception fantastica!
Che dire...straconsigliato!
Comment from Hotel Management
25 Mar 2018 by ele, Hotel Management
Grazie per essere stati nostri graditi ospiti e per la nota positiva .
Un cordiale saluto
Elena
by A verified traveler
DI CERTO NON CI TORNERO'.
Posted 14 Jan 2018 on HotelsVillaggio vecchio. Per arrivare in spiaggia bisogna fare circa 300 metri attraversando un altro villaggio ( Lily Palm) e un ristorante locale ( Mapango). La spiggia per gli ospiti( in comune fra i due villaggi), non e' pulita adeguatamente. I lettini di legno sono quasi tutti rotti e quindi inamovibili .I materassini sopra i lettini sono rotti e sporchi.Inoltre il personale di servizio in spiaggia si vede solo la sera ,quando alle ore 18 iniziano a chiudere la spiaggia.Per finire la cucina. Colazione scarsa e sempre uguale tutti i giorni.Pranzo e Cena discrete, con diverse varianti di primi, secondi, verdure cotte e crude.I dessert sempre uguali e immangiabili.
