Ratings based on 480 Verified Reviews
3.5 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Felt unsafe on first level room, with the flimsy latch on the windows.
by A verified traveler
Posted 20 Mar 2024
This hotel was the worst experience. The facility was old and musty. Our linens were stained and gross. Breakfast options were a pot of coffee, a jug of milk, and a cereal dispenser that was half empty and only offered cornflakes. To top it off when we got home they double charged us for our pet fee so I am having to dispute that with my credit card company. Steer clear of this one!
Comment from Hotel Management
20 Mar 2024 by taru, Hotel Management
Thank you for your feedback I have all ready contact by email and let you know that ,was by mistake our front desk Clark charge pet fee twice and i have already refund you.
by A verified traveler
Posted 18 Mar 2024
This is a combined review for 2 different rooms. I reserved and checked into a room with a single bed. Upon entry into the ground-floor room, I noticed a rather unpleasant unknown odor, and when I tried to close the window curtain, one side had about 4 inches unhooked from the rod, and it would not close all the way, leaving a gap that would allow anyone on the outside to look in, so the room lacked privacy. I complained to the desk about these 2 issues and he came to the room to check. He could not close the window curtain either, so he told me I could switch to the room across the hall, which had 2 beds as they did not have another room available with one bed. That room smelled fresh and the curtain closed as it should. I had no complaints about anything in that room.
by A verified traveler
Posted 17 Dec 2023
Dirty towel left in bath, refrigerator froze food, no breakfast because there weren't enough guests
Comment from Hotel Management
18 Dec 2023 by taru, Hotel Management
Thank you for your feedback
by A verified traveler from Lowell
Posted 29 Oct 2023 on Orbitz
This hotel met my needs. It was nothing fancy, a little dated, but I was looking for an inexpensive hotel in Washington, IL that was clean and comfortable. This accomplished this. The staff was friendly, and helpful. I would come back here.
Comment from Hotel Management
18 Dec 2023 by taru, Hotel Management
Thank you so much for your feedback
by A verified traveler
Posted 18 Oct 2023
by A verified traveler
Posted 1 Oct 2023 on Hotels
Very quiet hotel very good for the price.
by A verified traveler
Comfortable bed only good thing
Posted 29 Sep 2023 on HotelsIf the only thing you care about is a comfortable bed, you will be ok for a good price. The first room we were given, there was a bag of garbage left in it. Gave us a second room for another reason and it smelled so bad. Musty cigarette smoke. Out of tissues and the hotel lotion they provide was half empty like someone already used it. VERY VERY basic room. Appeared dirty, toilet stains, bathroom floors etc. Loud talking and people in the parkig lot until 10 pm. I just needed one night no frills but it was rundown. The breakfast was 2 types of cereal, coffee one yogurt left OJ and milk and a bowl of bananas. But the only good thing is the bed was comfortable. So since the bed was comfortable and there were also things not so favorable, I gave it a middle score. Will pay a few extra dollars next time and stay down the street.
Comment from Hotel Management
30 Sep 2023 by taru, Hotel Management
Thank you for your feedback ,we try our best to satisfied you but you can have everything you want with prize you pay for room .
by A verified traveler
Nice stay
Posted 25 Sep 2023 on HotelsNice room for a business trip. Will be looking to stay there again next year.
by A verified traveler
Really bad.
Posted 23 Sep 2023 on HotelsHorrible. The entire building smelled. The odor in the room was mold, musty and dog pee. The towels and bed coverings were dingy brown/yellow stained. The ‘breakfast’ was cold cereal, waffles and COOKIES. Yep little Debbie oatmeal cream filled cookies. No fruit, no yogurt, no hard boiled eggs. Skip this one. I’ll not be back.
Comment from Hotel Management
30 Sep 2023 by taru, Hotel Management
Thank you for your feed back
