Ratings based on 1,602 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
I booked this property based on the pictures on the Expedia listing but when I arrived, I was given a room in building two. This was across the driveway from the main building. The building and room were much below the standards from the pictures on the Expedia listing and a Marriott Brand hotel. My room was in the basement which necessitated carrying all my bags down half a floor before I could reach the elevator. The view out the window was of weeds and garbage. The building was eerily quiet and seemed empty. I did not feel comfortable. The toilet bowl ran all night and the safe was open in the locked position, so it was unusable. In the morning the next day, I called the front desk several times to ask someone to come fix the toilet and the safe. When no one showed up after about 30 minutes, I went to the front desk to complain. A very nice staff member listened to all of my complaints and eventually transferred me to a room in the main building. This room was a vast improvement, and I felt much more comfortable in the main building. Overall, however, I did not feel that either room or building was up to the standard of the Marriott brand. Despite the name of the hotel, it is not walkable to Pentagon city and requires either a shuttle ride or Uber to get to the mall or catch the metro. The free shuttle runs once an hour and was very reliable, but an hourly shuttle with a last pickup of 9:45 is not convenient. Finally, don’t book via third-party if you want Bonvoy points.
by A verified traveler
Posted 3 May 2024
by A verified traveler
Posted 2 May 2024
Easy check in, staff always courteous and even gave us a great view on request
by A verified traveler
Posted 30 Apr 2024
Most everything. Electronic noise 24 hours a day was particularly irritating.
by A verified traveler
Posted 28 Apr 2024
Great experience
by A verified traveler
Posted 28 Apr 2024
I had two rooms two nights reservation and they were not only charging more money but taking me out of the room because there was another group reservation that needed my rooms. When I came back they were sold out and moved me to another hotel. I had to come back because they kept my luggage at the lobby. I had to wait 30min. At the lobby because there were no staff at the counter. Safe your money and time. Also Expedia has the ad that this rooms holds 4 guest but the price is based on 2 guest and they charge u a third and fourth guest an extra fee. I asked and Expedia told me to speak at the counter them. When I checked in they told me that the fee is from Expedia. It was a false price deal. Horrible experience on this trip. Overall bed, room, location very comfortable and convenient.
by A verified traveler
Posted 28 Apr 2024
The staff was nice but this is a run down hotel in need of updating
by A verified traveler
Posted 26 Apr 2024
by A verified traveler from Woonsocket
Posted 25 Apr 2024
by A verified traveler
Posted 22 Apr 2024
Very nice hotel in not that great of an area but super close to Reagan National! Shuttle driver dropped me off way before the entrance for the actual airline so I got lost in the airport but I did make it home. Thank you!
