Ratings based on 18 Verified Reviews

3.0 out of 5
3.2 Room cleanliness
3.4 Service & staff
4.0 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 30 May 2024
Front desk could take some improvement. The morning breakfast lacks a lot of desire. Pillows were so large you couldn’t use them.
Comment from Hotel Management
31 May 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Michael. The staff and I at the Red Roof Inn Washington, NC appreciate your 4/5 score following your stay. However, you indicated that the front desk could use some improvements, the breakfast options were lacking and the other concerns dampened your stay. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
2 out of 5
by A verified traveler

Posted 28 May 2024
Check in was confusing for the clerk. I had paid prior via Expedia, but they require a $100 credit card deposit. For some reason the clerk couldn't get computer to work and had to make repeated calls to management who was off site. The lobby is secured at all hours and you have to go to a window and press a button. This led me to believe the property is in a high crime area.
Comment from Hotel Management
29 May 2024 by Linton Rediresponse Specialist, Hotel Management
Dear Henry,Thank you for telling us about your recent visit at RED ROOF INN WASHINGTON NC. You stated that the security of our lobby and the issue you had upon checking in were the downsides of your stay. Please know guest feedback enlightens us in areas of opportunity so that we can make improvements. As such, we will be utilizing the information provided to limit such occurrences in the future.Thank you for sharing your concerns and our team at Red Roof wishes you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist
1 out of 5
by A verified traveler

Posted 27 May 2024
The room was not bad at all.. or at least I thought! it looked like it hadn’t been cleaned at all! The tub had such an orange colored ring around the bottom of the tub and about 10 hairs on the walls and bottom of the tub! I actually had to clean it before we even took a shower! The baseboards had 2 inches of dust on them! We had to wipe our feet off before crawling into bed! Mirrors had hand prints and tooth paste splatters on it! Never again would I stay here because of the uncleanliness!!
Comment from Hotel Management
29 May 2024 by Linton Rediresponse Specialist, Hotel Management
Hello Michael,Thank you for telling us about your recent visit at RED ROOF INN WASHINGTON NC. I was saddened to read that the uncleanliness of the tub and the other concerns were the hindrances of your stay. Please know guest feedback enlightens us in areas of opportunity so that we can make improvements. As such, we will be utilizing the information provided to limit such occurrences in the future.Thank you for sharing your concerns and our team at Red Roof wishes you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist
5 out of 5
by A verified traveler

Posted 21 May 2024
All of the staff were very helpful !
Comment from Hotel Management
24 May 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Ronald,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Washington, NC. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our helpful staff. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
1 out of 5
by A verified traveler

Posted 7 May 2024
I would never stay here again or recommend this property to anyone.
Comment from Hotel Management
9 May 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your review, Mary. The staff at the RED ROOF INN WASHINGTON NC and I were sorry your stay was less than ideal, resulting in your 1/5 score following your visit. In the future, please consider adding additional comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we wish you all the best in your future travels. Sincerely,Samantha Red Roof Management RediResponse Specialist
4 out of 5
by A verified traveler

Posted 7 May 2024
Nothing
Comment from Hotel Management
9 May 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your review, John. The staff at the RED ROOF INN WASHINGTON NC and I were so glad we earned your 4/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding additional comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
2 out of 5
by A verified traveler

Posted 3 May 2024
The lady at the desk was helpful. The room had an odd odor. When housekeeping come in they didn't leave me more towels, soap but the bed was made very nicely. The whole complex needs updating.
Comment from Hotel Management
4 May 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Abby. The staff and I at the RED ROOF INN WASHINGTON NC were disappointed to see your 2/5 score. You indicated that the foul odor in your room, limited amount of the toiletries you mentioned, and the other highlighted concern dampened your experience. Nonetheless, I am happy to hear that you found our front desk staff to be helpful and the bed to be very nicely made.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours,Sharma Red Roof Management RediResponse Specialist
5 out of 5
by A verified traveler

Posted 24 Mar 2024
Nice stay
Comment from Hotel Management
25 Mar 2024 by Viren , Hotel Management
Thank you for your positive feedback
3 out of 5
by A verified traveler

Posted 5 Mar 2024
The rooms were fairly new - but stuffy and loud. There was constant banging in the hall, tv noise and people talking from the other rooms. Breakfast was very limited.
Comment from Hotel Management
7 Mar 2024 by Viren Patel, Hotel Management
thank you for your feedback and i am sorry about your experience at our property due to one of the guest couple had fight and they were making noise all night until cop came and separated them..
1 out of 5
by A verified traveler

Posted 25 Feb 2024
It took 2 hours to get checked in here!!! We were staying for a quick overnight and had to bring our dog, so cancelled another reservation to stay here as they advertise your dog can stay for free. I assumed this means you can bring a pet with no issue, sonce there's no fee. Michelle at the desk saw my husband bring in our dog and said, " you didn'ttell me you had a dog!" "Im like, "you didn't ask..." as I stand right in front of the sign on the front desk and tv monitor that saus we welcome your pets. Ok, fine. But instead of just moving us to the appropriate room at this moment and setting expectations upfront; we were moved to 3 different rooms!! I don't have a problem with a designated room for pets as much as I have with the lack of empathy and the incompetency levels here. We booked two rooms, so moving a dog crate and all your luggage that many times is draining and unwarranted. Additionally, Michelle who checked us in was MIA when we arrived, the front doors were locked and no one was attending the desk. It took her 20 minutes to come downstairs and another 20 to check us into a dirty room! Towel had pubic hair on it and the linen is dingy. I asked to be put away from high traffic areas. They put us right near the ice machine and of course the dog is on edge everytime someone walks through. No apology for making us late and ultimately missing the wedding that we drove all this way to attend. Do not waste your time and energy dealing with this hotel!
Comment from Hotel Management
25 Feb 2024 by Viren Patel, Hotel Management
Thank you for your feedback. guest request to check in early but we have been busy more than 50% occupancy and we need to clean all rooms before we serving to our guests. check in time is 3 pm and front desk was checking rooms behind housekeeper and helping out stay over guest upstairs. This hotel is pet friendly means you need to disclose about your pet and that is absolutely free to stay as long as less than 80lb and allowed 1 pet per room as per hotel policy. that is mention on Expedia. Guest did not inform to expedia or hotel while bringing dog at property. even did not disclose when they checked in. As soon as they checked in, they start to bring stuff and when front desk noticed that they have dog and asked by front desk to guest then they started again nasty with front desk and dog was more than 80lb still front desk didn't refuse to keep in property. hotel was busy so there were no side-by-side room at downstairs, so we need to move them upstairs. we are here to help our guest and same time if small mistakes can happen but as long as you can inform nicely to front desk then they can correct it. everyone is not equal to stay calm and everyone has some bad day. still front desk stays calm and try to explain her nicely and still guest was nasty with front desk. every time guest is not right and front desk doing her duty and she is also human. upon checked out she try to talk with manager same thing and manager already seen camera conversation while she was at front so simply manager refuse to talk and still she is going on. we respect our guest but still we are also human. they requested on expedia msg for early check in before 1 pm and we know that we are busy. if we can do upstairs housekeeping early then we were planned to check them early, but we have many walked in guest on Friday night so was not possible and still they came at 2 pm to check in and still housekeeping was going on until 2.30 pm.