Ratings based on 784 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Apr 2024
Park Hyatt was a great place to stay. Very walkable area. The rooms were well appointed and clean. Staff of the hotel were accommodating. The only small downside was the restaurant - food was excellent however service was inconsistent (not bad, just inconsistent)
Comment from Hotel Management
19 Apr 2024 by Michelle T, Hotel Management
Hello Cheryl,We really appreciate you taking the time to provide us with a 5-star rating and review. We love when our guest comes to Park Hyatt Washington and enjoyed their stay with us. Happy to hear that the staff were very accommodating, and the location was easy for you to walk to areas. Sorry to hear about the restaurant and the inconsistent with the service. We hope to welcome you back as our guest again during your future travels to Washington.Warm Regards,
by A verified traveler
Posted 18 Apr 2024
Comment from Hotel Management
20 Apr 2024 by Park Hyatt Washington Guest Relations , Hotel Management
Dear Jordan,Thank you very much for taking the time to review our beautiful West End property, Park Hyatt Washington DC. My colleagues and I are delighted to have made a positive impact on your experience and look forward to another opportunity to welcome you.
by A verified traveler
Posted 14 Apr 2024
The Park Hyatt fell short of their normal excellence. The floors were dingy and smelly. The suite that I received was worn and was weirdly set up with the toilet in the closet. The service was not five star. It’s a solid 4 star accommodation.
Comment from Hotel Management
15 Apr 2024 by Krista, Hotel Management
Hello michael, Thank you for taking the time to review your stay here at the Park Hyatt Washington. We appreciate your continued loyalty, and regret that your recent visit did not meet your expectations. Your feedback regarding your room accommodations as well as the service you received has been shared with our management team to address any potential improvements. Please be assured that your comments will be taken into consideration to enhance our service for our future guests. We hope to have the opportunity to welcome you back in the future and provide a more seamless and enjoyable experience.Kind Regards, Krista
by A verified traveler
Posted 2 Mar 2024
I got no sleep. They finally changed my room to the other side so I can have some peace and quiet
Comment from Hotel Management
2 Mar 2024 by Melinda, Hotel Management
Dear Shera, Thank you for taking the time to review our property. We always strive to provide our guests with a pleasant stay experience, and it is regrettable to learn that we have fallen short of meeting your expectations. We want to take this opportunity to make things right and improve your visit in any way we can. Please reach out to us on our social media or chat channels so we can discuss how best to address your concerns. We hope to have the opportunity to welcome you back to Park Hyatt Washington D.C. again soon!Warm regards,Melinda
by A verified traveler
Posted 23 Feb 2024
Everything was perfect except for valet. A little unorganized.
Comment from Hotel Management
23 Feb 2024 by Ana, Hotel Management
Dear Margaret,Thank you for providing feedback and rating. It was a pleasure to host you during your stay in Washington, DC. We are delighted you enjoyed your stay with us. We're sorry to hear that you thought the Valet was disorganized. We'd like to discuss this further with you; please contact us through our social or chat platforms. We hope to improve your experience the next time you come!
by A verified traveler
Posted 11 Feb 2024
Beautiful hotel
Check in and check out was a dream
Highly recommend
Comment from Hotel Management
12 Feb 2024 by Brittney C., Hotel Management
Hello Michelle,We are very happy to hear that your check in and out experience went very well. We are delighted that you chose our hotel to accommodate your stay while in Washington. Thank you for your review and we hope to see you again soon.
by A verified traveler
Posted 19 Jan 2024
Comment from Hotel Management
19 Jan 2024 by Jamison, Hotel Management
Hello Gary, Thank you for taking the time to leave a rating review of our hotel. We hope you enjoyed your stay and look forward to welcoming you again at Park Hyatt Washington! Best regards,Jamison
by A verified traveler
Posted 7 Jan 2024
Comment from Hotel Management
28 Jan 2024 by Tieysha, Hotel Management
Hello Vajihollah!Thank you for your rating. We hope you had a pleasant stay, and we look forward to welcoming you back to Park Hyatt Washington in the future.Best Wishes,
by A verified traveler
Posted 1 Jan 2024
It was a bit noisy around 3-5pm during my staying. The cleaning staff were doing their job which was understandable. However, it was too loud to rest in the room.
Comment from Hotel Management
4 Jan 2024 by Melinda, Hotel Management
Dear Jeongwon,Thank you for taking the time to review our property. We have noted your concern regarding the noise that interrupted your rest. We hope to have the opportunity to welcome you back for a better experience. Warm regards,Melinda
by A verified traveler
Posted 22 Dec 2023
Comment from Hotel Management
23 Dec 2023 by Melinda, Hotel Management
Dear Elizabeth,Thank you for taking the time to review our property. We hope to welcome you back soon!Warm regards,Melinda
