Ratings based on 990 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Thimphu
Posted 30 Apr 2024
Great place!
by A verified traveler from Thimphu
Posted 28 Apr 2024
Had a nice stay for a week!
by A verified traveler
Posted 20 Apr 2024
Súper!!
Comment from Hotel Management
26 Apr 2024 by Anthony Pieri, Operations Manager, Hotel Management
Thank you for staying with us and for sharing your feedback. We hope to see you again next time you visit D.C.!
by A verified traveler
Posted 7 Apr 2024
Great location! Very walkable to the attractions and dining options.
Paid extra for the premium room that was supposed to come with freed beverages and snacks. They never refilled them in the 5 nights we stayed. Never restocked coffee cups in our room. Brought it to the attention of the front desk multiple times. Only thing we received were 250 hilton rewards points. Pool was shut down our last 2 days there.
Comment from Hotel Management
7 Apr 2024 by Anthony Pieri, Operations Manager, Hotel Management
Thank you for staying with us and for sharing your feedback. I'm sorry to hear that this occurred and I will be sharing your comments with the housekeeping team so that we can determine where the breakdown in service occurred and make sure it does not happen again.
by A verified traveler
Posted 5 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Anthony Pieri, Operations Manager, Hotel Management
Thank you for staying with us and for sharing your feedback. We hope to see you again next time you visit D.C.!
by A verified traveler from Orlando
Posted 1 Apr 2024
Property was well run and managed. Hotel staff was friendly and helpful in providing useful information.
Comment from Hotel Management
4 Apr 2024 by Anthony Pieri, Operations Manager, Hotel Management
Thank you for staying with us and for sharing your feedback. We hope to see you again next time you visit D.C.!
by A verified traveler
Posted 22 Mar 2024
Hotel was clean & free breakfast was great. While there the hotel had one elevator broken & the day we checked out the second elevator went down. Had to walk down 10 flights of stairs with luggage.
Comment from Hotel Management
22 Mar 2024 by TM, Hotel Management
Please accept my sincere apology on behalf of our entire staff. I am very sorry to learn that your experience during your recent stay was not pleasant for you. I would like to thank you for bringing this to our attention. It will help us improve our operations and services. If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact me personally by phone or email. Thank You again for staying with us.
by A verified traveler
Posted 21 Mar 2024
The lady behind the desk was “uninviting” at best.
Not sure why she had the urge to watch every step we took, even when we walked out to the street, she was out watching what we were doing.
Maybe because we didn’t elect to park our car with the hotel for a fee of $50 or $60 per night!!! And we decided to park across the street for $37 for the weekend, including taxes.
We asked for towels and a shower cap, never got them, she was on duty.
Next day we asked for a different room because the noise of the garbage dumpster outside our window were being emptied. The day attendant was very help full and understanding.
Oh one more, out of the two elevators, one works, and in the morning we have to use the stairs…
Comment from Hotel Management
21 Mar 2024 by Anthony Pieri, Operations Manager, Hotel Management
Thank you for staying with us and for sharing your feedback. I'm sorry that you experienced these issues but hope that we see you again next time you visit D.C.!
by A verified traveler
Posted 12 Mar 2024
one of the elevators broken while the other one was very slow. Staff at front desk was rude and unhelpful
Comment from Hotel Management
14 Mar 2024 by TM, Hotel Management
Thank you for staying with us and for sharing your feedback. We hope to see you again next time you visit D.C.!
by A verified traveler
Posted 11 Feb 2024
Comment from Hotel Management
21 Mar 2024 by Anthony Pieri, Operations Manager, Hotel Management
Thank you for staying with us and for sharing your feedback. We hope to see you again next time you visit D.C.!
