Ratings based on 965 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Very clean
Very nice staff people
Comment from Hotel Management
14 Jun 2024 by Customer Service, Hotel Management
Hello John,Thank you for your kind words! The team members at Crystal City Marriott at Reagan National Airport are thrilled to hear you enjoyed your stay and appreciated the cleanliness. We're looking forward to welcoming you back.
by A verified traveler
Posted 10 Jun 2024
N/A
Comment from Hotel Management
11 Jun 2024 by Customer Service, Hotel Management
Thank you for the feedback, Pawandeep.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.
by A verified traveler
Posted 10 Jun 2024
Very nice to stay, perfect location for the IDA schedule
Comment from Hotel Management
10 Jun 2024 by Customer Service, Hotel Management
Dong Jin, thank you for your kind words. The team at Crystal City Marriott at Reagan National Airport is delighted you enjoyed your stay and found the location convenient for your schedule. We're looking forward to welcoming you back!
by A verified traveler
Posted 10 Jun 2024
My towels were soiled.
Comment from Hotel Management
10 Jun 2024 by Customer Service, Hotel Management
Joshua, thank you for your feedback. It's great to hear from our guests as it helps us improve. We're sorry to hear about your issue with the towels. Your comments will be forwarded to our housekeeping team to ensure such issues are addressed. We hope to have the opportunity to welcome you back to Crystal City Marriott at Reagan National Airport in the future.
by A verified traveler
Posted 9 Jun 2024
We loved it. This is our second time staying. Comfy beds and nice extra amenities in the room. The gym is also fantastic with weight machines, pullup area, and tons of cardio equipment.
Comment from Hotel Management
9 Jun 2024 by Customer Service, Hotel Management
Karen, thank you for your glowing review! Crystal City Marriott at Reagan National Airport is thrilled to hear you enjoyed your stay once again. The team appreciates your kind words about the comfortable beds and the enjoyable amenities. It’s great to know you also had a fantastic experience at our gym. We're looking forward to welcoming you back for another wonderful stay.
by A verified traveler
Posted 9 Jun 2024
Dining not at the same level as facility. Poor choices and overstaffed which drove laziness. Only person in dining area but was ignored entire time while workers gossiped. Poor service and
Food choices
Comment from Hotel Management
9 Jun 2024 by Customer Service, Hotel Management
Jeff, thank you for sharing your feedback. It is great to hear you found the facilities at Crystal City Marriott at Reagan National Airport to your liking. We're sorry to learn that the dining experience did not meet your expectations. Your comments regarding service will be shared with our team members to ensure improvements are made. We appreciate your input and hope to welcome you back for a more satisfying stay.
by A verified traveler
Posted 9 Jun 2024
We enjoyed our stay.
Comment from Hotel Management
9 Jun 2024 by Customer Service, Hotel Management
Brad, thank you for sharing your experience at Crystal City Marriott at Reagan National Airport. We're thrilled to hear you enjoyed your stay. We're looking forward to welcoming you back on your next visit!
by A verified traveler
Posted 8 Jun 2024
very nice
Comment from Hotel Management
9 Jun 2024 by Customer Service, Hotel Management
Thank you for the fantastic rating, Deontae!We strive to make all of our guests feel welcome and relaxed during their time at Crystal City Marriott at Reagan National Airport! We can't wait to see you again soon.
by A verified traveler from Greencastle
Posted 8 Jun 2024
Comment from Hotel Management
9 Jun 2024 by Customer Service, Hotel Management
Rebecca, thank you for your positive rating! The team at Crystal City Marriott at Reagan National Airport is thrilled you had a great experience. We're looking forward to welcoming you back in the future.
by A verified traveler
Posted 7 Jun 2024
Really enjoy my stay!
Comment from Hotel Management
7 Jun 2024 by Customer Service, Hotel Management
Jacqueline, the team at Crystal City Marriott at Reagan National Airport is thrilled you enjoyed your stay! We are looking forward to welcoming you back again soon.
