Ratings based on 977 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
No snack shop as advertised
Comment from Hotel Management
13 Jun 2024 by hy, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Ballston. As a Choice Privileges member you are truly valued. Your feedback about 3/5 is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests
by A verified traveler
Posted 12 Jun 2024
Comment from Hotel Management
13 Jun 2024 by hy, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Ballston. As a Choice Privileges member you are truly valued. Your feedback about 10/10 is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests
by A verified traveler from Sugar Grove
Posted 10 Jun 2024
One elevator was out, did not cause any inconvenience. No other issues. Very clean, would highly recommend.
Comment from Hotel Management
11 Jun 2024 by hy, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Ballston. As a Choice Privileges member you are truly valued. Your feedback about 10/10 is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.
by A verified traveler
Posted 10 Jun 2024
The staff was great. The lobby was nice. The bathroom in our room could use an update. The room was clean and we enjoyed our stay. They do need to replace the elevators. Cant say enough good things about the staff.
Comment from Hotel Management
11 Jun 2024 by hy, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Ballston. As a Choice Privileges member you are truly valued. Your feedback about 9/10 is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.
by A verified traveler
Posted 10 Jun 2024
Good location, transfer to metro
Comment from Hotel Management
10 Jun 2024 by hy, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Ballston. As a Choice Privileges member you are truly valued. Your feedback about 10/10 is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests
by A verified traveler
Posted 6 Jun 2024
This is an older hotel but very nice. It is clean and the staff is very nice. Breakfast is nice. We will be staying there again.
Comment from Hotel Management
6 Jun 2024 by hy, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Ballston. As a Choice Privileges member you are truly valued. Your feedback about 10/10 is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests
by A verified traveler
Posted 31 May 2024
Very Clean and friendly!
Comment from Hotel Management
3 Jun 2024 by hy, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Ballston. As a Choice Privileges member you are truly valued. Your feedback about 10/10 is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.
by A verified traveler
Posted 29 May 2024
It was ok
Comment from Hotel Management
30 May 2024 by hy, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Ballston.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with 2/5. Your satisfaction is important to us as a valued Choice Privileges member.
by A verified traveler
Posted 27 May 2024
Good location, decent breakfast options, friendly staff, clean rooms and bathrooms
Comment from Hotel Management
28 May 2024 by hy, Hotel Management
Your feedback about 10/10 is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
30 May 2024 by hy, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Ballston. As a Choice Privileges member you are truly valued. Your feedback about 4/5 is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.
