Ratings based on 992 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
Location is great. Room was small, but very clean and quiet.
Comment from Hotel Management
3 May 2024 by GM, Hotel Management
Dear Richard, Thank you for your kind comments. I am thrilled that you liked our clean, quiet, rooms and convenient location. The best compliment is a return stay. We appreciate your loyalty and look forward to seeing you again soon. Best, Mike Anderson, GM
by A verified traveler
Posted 30 Apr 2024
Have stayed here a couple of times and the location is incredible right on the water and there's plenty to do in the little square of the wharf.
Comment from Hotel Management
1 May 2024 by GM, Hotel Management
Dear Caroline, Welcome back, and thank you for sharing your review of another wonderful stay at our hotel. I am glad that we provided a fun backdrop for your stay in The Wharf area. Our staff takes great pride in providing service and accommodations that keep guests coming back. Thank you for your patronage, and please visit again soon. Best, Mike Anderson, GM
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
1 May 2024 by GM, Hotel Management
Dear Amanda, Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit. We appreciate your attention to reviewing our hotel and hope better to serve you upon your return to the area.Sincerely, Mike Anderson, GM
by A verified traveler
Posted 27 Apr 2024
They charged me double for the same room, and the refund will take 5 business days. Totally unacceptable. The checkin staff were awful. The morning checkout staff were good.
Comment from Hotel Management
28 Apr 2024 by GM, Hotel Management
Dear Justin, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Mike Anderson, Chief Enthusiast
by A verified traveler from Manassas
Posted 21 Apr 2024
Initial person to check us in was not very helpful, and also not very nice. Later on, there was a mix up with our room due to the initial check in and the next front desk agent was very helpful and friendly. The room itself was nice and clean. Also, it had a nice view and great access to a lot of different restaurants. Overall a good experience, but could have started off better.
Comment from Hotel Management
21 Apr 2024 by GM, Hotel Management
Dear Nicole, While it sounds like you had a lot to like about your stay, I am very sorry that we didn't exceed your expectations overall. I am happy to hear that you found our clean room, great view, and convenient location to your liking. Your detailed feedback is appreciated as it helps us to focus on the areas that need our immediate attention for improvement. Please consider a return trip so we can provide you with a better experience. Sincerely, Mike Anderson, Chief Enthusiast
by A verified traveler
Posted 20 Apr 2024
The room was very modern. I loved it. the water pressure in the sink was weak. The green flashing light of the carbon monoxide kept waking me up. The wait staff at bfast was so friendly and helpful. Restaurants around the area were great. The weather was not conducive to go on a boat ride but that would have been great.
Comment from Hotel Management
21 Apr 2024 by GM, Hotel Management
Dear Monica, On behalf of our entire team, thank you for your kind review. It's wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant experience, so we appreciate that you took the time to review our hotel. Your feedback, including recommendations for improvements, allows us to serve our guests better. Thank you for choosing us while in the area. Best, Mike Anderson, Chief Enthusiast
by A verified traveler from Lincolnshire
Posted 20 Apr 2024
Great place
Comment from Hotel Management
20 Apr 2024 by GM, Hotel Management
Dear Mara, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service and amenities while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Mike Anderson, Chief Enthusiast
by A verified traveler
Posted 14 Apr 2024
Boardwalk and the view are amazing
Comment from Hotel Management
14 Apr 2024 by GM, Hotel Management
Dear Kosal, It was kind of you to take the time to review our hotel. I’m glad you enjoyed our location and view. We appreciate your choosing us and hope to host you again. Best, Mike Anderson, Chief Enthusiast
by A verified traveler
Posted 10 Apr 2024
Smoke filled hall on the 8th floor and in the gym bathroom. Nobody is paying for a smoking room. Unacceptable.
Comment from Hotel Management
10 Apr 2024 by GM, Hotel Management
Dear Kaitlyn, We are proud to offer our guests and associates a smoke-free environment, so I'm very sorry that you detected an odor. We hold ourselves to a higher standard, so we hope you will allow us the opportunity to share a more positive experience with you soon. Sincerely, Mike Anderson, Chief Enthusiast
by A verified traveler
Posted 9 Apr 2024
Gorgeous views, close to memorials.
Comment from Hotel Management
10 Apr 2024 by GM, Hotel Management
Dear WILLIAM, We are so glad that you enjoyed our great location. It was our pleasure hosting you, and we hope to see you again. Thank you for staying with us. Best, Mike Anderson, Chief Enthusiast
