Azura Bermuda Reviews

Dear James,Thank you for your feedback as it invaluable in our continuous strife to improve guest experience and address any shortcomings. We will certainly take your suggestion regarding the availability of water at the beach and pool under consideration and implement a solution. In reference to the golf shuttle, please note we do provide this service to and from the beach. I apologize you were not made aware of this and will ensure this is addressed with the respective team.Thank you for choosing Azura, we look forward to the opportunity of welcoming you back in the near future. Best Regards,Nagma WalkerGeneral Manager

Dear Ameila Thank you for your invaluable feedback as it provides an opportunity to address our shortcomings. I am sorry to hear and apologize that the food and the wine did not meet your expectations. Our new Executive Chef just joined the team few days ago and is in the process of revamping all the food and beverage offerings. I will be sure to share your comments with the Executive Chef.I understand how the shortage of umbrellas must be disappointing. Unfortunately, we are awaiting the shipment which has been delayed and hope to receive these over the next few weeks. In regard to the smart TVs, we do not offer apps due to the broadband capabilities. The multiple devices being used by each guest throughout the resort impacts the quality of streaming and Wi-Fi services.Thank you again for your feedback, and for choosing Azura Bermuda!Best Regards,Nagma WalkerGeneral Manager

Dear Arlinda,Thank you for review and for choosing Azura Bermuda!Best Regards,Nagma WalkerGeneral Manager

Dear Aram,Thank you for choosing Azura Bermuda and your kind words! We will be sure to share your comments with the entire team.We look forward to welcoming you back to our little paradise!Best Regards,Nagma WalkerGeneral Manager

Dear Thalia,We are pleased to hear that you enjoyed the resort and had a memorable vacation!We are nearing the end of the construction of our new restaurant over the next few weeks and look forward to welcoming you back to experience the new offerings and facilities. Thank you for your kind words and I will be sure to share your comments with the entire Azura staff members. Best Regards,Nagma WalkerGeneral Manager

Dear Jeremy,Thank you for your feedback.I would like to extend our sincere apology on behalf the entire Azura team for less than a perfect experience. In the service industry there are often service and product issues that arise, and we take all guest feedback seriously to address deficiencies. I understand and empathize how the delay in getting your room would be disappointing and an inconvenience. I also extend my heartfelt apology for the condition of the room. Please be assured that all feedback has been addressed with the respective managers to implement and train staff in taking corrective procedures. Thank you again for taking the time to provide your invaluable feedback to assist us in addressing our shortcomings. Regards,Nagma WalkerGeneral Manager

Dear Julie,Thank you for taking the time to provide invaluable feedback as this provides an opportunity for us to address our shortcomings. I apologize for the miscommunication regarding the yoga mats and have addressed this with the respective Department Head Manager for staff training. We are currently awaiting a shipment of yoga mats that will be placed in each hotel guest room and readily available. Unfortunately, the beach shuttle is only available in season which is May 1 to October 31st. During the off-season, this is available on a case by case based on staff availability. In regard to the sidewalks, this is an Island-wide issue as most areas do not have continuous pavements and require some walking on the road. Residents of Bermuda are very aware and conscious of this and take extreme care while driving. On behalf of the housekeeping and management, I apologies for the condition of the room and this has been addressed with the respective managers. This is definitely not Azura standard, and our objective as always is to deliver a superior product and experience. There are definitely a few elevation areas around the property, please note we do provide a golf cart service to transport guest around the property and to and from the beach. The construction of our new restaurant will be completed by mid-May, and our new saltwater ocean pool will also be in service by this time. We thank you again for your candid feedback and hope this experience hasn't totally marred your impression of Azura Bermuda. And look forward to the opportunity of welcoming you back to experience all our new offerings and service that is synonymous with the spectacular Azura views and product.Sincerely,Nagma WalkerGeneral Manager

Dear James,Thank you for your review.We are sorry to hear that we fell short of a perfect score. Any further information you can provide to assist us to address are shortcomings is welcomed. Regards,Nagma WalkerGeneral Manager