Ratings based on 345 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Jun 2024
Leaving a negative review purely because the management aren’t really bothered about the guests. I stayed in room 70, all ok with the check in, room nice. However in the morning I opened the curtains and had the entire wooden Pelmet and curtains land on me. It struck my left arm and luckily did land on my feet due to the side table below. I informed the night porter on my early check out and they said they would get management to call me. Nothing. I called them to speak to management the next day and again someone said they would call me back. Still nothing. Incredibly poor given the circumstances and potential injuries if this was a child. Didn’t bother to see if I was OK. For context the pelmet was slid onto two brackets, no fixings in them and very heavy. Terrible design but they were informed.
by A verified traveler
Posted 19 Jun 2024
Very pleasant.staff friendly and welcoming.
Would definitely go again.
by A verified traveler
Posted 16 Jun 2024
We liked the friendly staff and they were very helpful especially the house keeper. It was peaceful and comfortable. Easy to get to from motorway and location good for Stratford Warwick and Birmingham.
Could do with sprucing up a bit but good layout -bedrooms away from dining area and kitchen
by A verified traveler
Posted 12 Jun 2024
Nice location. Food was good
Comment from Hotel Management
14 Jun 2024 by GM at Charlecote Pheasant Hotel, Hotel Management
Thank you for your kind review. We are pleased to hear that you enjoyed our location and found the food to be good. Your feedback is much appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay soon.
by A verified traveler
Posted 2 Jun 2024
Excellent location to historic house and church as well as good restaurants, Shah’s Indian was outstanding!
Only draw back… no lift in the Barford building.
Comment from Hotel Management
5 Jun 2024 by GM at Charlecote Pheasant Hotel, Hotel Management
Thank you for sharing your feedback! We're delighted to hear that you enjoyed the convenient location near historic landmarks and excellent dining options, especially Shah’s Indian. We appreciate your note about the absence of a lift in the Barford building and will certainly consider it as we strive to enhance our guests' experiences. We look forward to welcoming you back soon!Thank you for sharing your feedback! We're delighted to hear that you enjoyed the convenient location near historic landmarks and excellent dining options, especially Shah’s Indian. We appreciate your note about the absence of a lift in the Barford building and will certainly consider it as we strive to enhance our guests' experiences. We look forward to welcoming you back soon!
by A verified traveler
Posted 2 Jun 2024
Very quiet. Staff friendly and knowledgeable.
Only one bath towel for two people.
Comment from Hotel Management
5 Jun 2024 by GM at Charlecote Pheasant Hotel, Hotel Management
Thank you for your feedback! We're delighted to hear that you enjoyed the quiet atmosphere and found our staff friendly and knowledgeable. We apologize for the oversight regarding the bath towels and will ensure our housekeeping team is more attentive in the future. We appreciate your input and look forward to welcoming you back soon.
by A verified traveler
Posted 29 May 2024
Lovely stay, our room was a bit dated but it was still lovely. Thank you.
Comment from Hotel Management
30 May 2024 by GM at Charlecote Pheasant Hotel, Hotel Management
We're delighted to hear that you had a lovely stay with us! Your feedback is appreciated, and we're glad you enjoyed your experience overall. We'll certainly take note of your comments about the room and see how we can enhance it for future guests. Thank you for choosing to stay with us, and we hope to welcome you back again soon!
by A verified traveler
Posted 23 May 2024
Only one set of towels (for two people). We were given hand towels as replacement. Hairdryer was broken. Shower was scalding hot with broken control. Safety grip handle (in bath) was broken. Ventilation system was not working. No manager on duty when we checked out so unable to secure any partial refund.
Comment from Hotel Management
30 May 2024 by GM at Charlecote Pheasant Hotel, Hotel Management
Thank you for bringing these issues to our attention. We sincerely apologize for the multiple inconveniences you experienced during your stay. Providing only one set of towels for two people, a broken hairdryer, scalding hot water with a broken control, a malfunctioning ventilation system, and broken safety features are unacceptable standards for us.We understand your frustration regarding the lack of a manager on duty during your checkout and the inability to address your concerns immediately. Please rest assured that we will investigate these matters internally and take necessary steps to ensure they are rectified promptly.We value your feedback and the opportunity to improve our services. We hope to have the chance to welcome you back in the future and provide you with the exceptional experience you deserve.
by A verified traveler
Posted 19 May 2024
Stayed for a wedding a nice room everything was close by
Comment from Hotel Management
20 May 2024 by GM at Charlecote Pheasant Hotel, Hotel Management
Thank you for your feedback. We're delighted to hear that you enjoyed your stay and found the room nice and conveniently located. It was a pleasure to have you with us for the wedding, and we hope to welcome you back for another visit in the future.
by A verified traveler
Posted 17 May 2024
Disappointing. Although it looked great on the website and obviously had been an amazing property at some stage, it was tired and quiet shabby. The room was nice, generally clean but had obviously had dogs in at some stage, as this set our allergies off. The hotel is obviously geared to large coach parties and weddings. There was indeed a party there and we were therefore restricted as to when we could eat in the evening (bar or restaurant) and when we did decide to have bar food and agreed a time, there was no fish and chips and no scampi available, from an already limited menu (this was after we had ordered drinks at the bar to be told that they had run out of lemonade mixers).
We ate somewhere else. Breakfast was a buffet and ‘ok’
As I say, disappointing, we had moved from another hotel at the last minute due to being let down, and this was a birthday celebration, so we won’t be revisiting (especially as we had travelled from Cornwall!).
Comment from Hotel Management
20 May 2024 by GM at Charlecote Pheasant Hotel, Hotel Management
Thank you for sharing your feedback with us. We're sorry to hear that your stay did not meet your expectations, especially during your birthday celebration. We apologize for the issues you encountered, including the limited menu options, the lack of certain food items, and the restrictions due to the large party. We also regret that your allergies were affected during your stay. Your comments about the condition of our property and the availability of amenities are noted, and we will use them to make necessary improvements. We strive to provide a better experience for all our guests and hope you will consider giving us another chance in the future.
