Ratings based on 330 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
Only one set of towels (for two people). We were given hand towels as replacement. Hairdryer was broken. Shower was scalding hot with broken control. Safety grip handle (in bath) was broken. Ventilation system was not working. No manager on duty when we checked out so unable to secure any partial refund.
by A verified traveler
Posted 19 May 2024
Stayed for a wedding a nice room everything was close by
Comment from Hotel Management
20 May 2024 by GM at Charlecote Pheasant Hotel, Hotel Management
Thank you for your feedback. We're delighted to hear that you enjoyed your stay and found the room nice and conveniently located. It was a pleasure to have you with us for the wedding, and we hope to welcome you back for another visit in the future.
by A verified traveler
Posted 17 May 2024
Disappointing. Although it looked great on the website and obviously had been an amazing property at some stage, it was tired and quiet shabby. The room was nice, generally clean but had obviously had dogs in at some stage, as this set our allergies off. The hotel is obviously geared to large coach parties and weddings. There was indeed a party there and we were therefore restricted as to when we could eat in the evening (bar or restaurant) and when we did decide to have bar food and agreed a time, there was no fish and chips and no scampi available, from an already limited menu (this was after we had ordered drinks at the bar to be told that they had run out of lemonade mixers).
We ate somewhere else. Breakfast was a buffet and ‘ok’
As I say, disappointing, we had moved from another hotel at the last minute due to being let down, and this was a birthday celebration, so we won’t be revisiting (especially as we had travelled from Cornwall!).
Comment from Hotel Management
20 May 2024 by GM at Charlecote Pheasant Hotel, Hotel Management
Thank you for sharing your feedback with us. We're sorry to hear that your stay did not meet your expectations, especially during your birthday celebration. We apologize for the issues you encountered, including the limited menu options, the lack of certain food items, and the restrictions due to the large party. We also regret that your allergies were affected during your stay. Your comments about the condition of our property and the availability of amenities are noted, and we will use them to make necessary improvements. We strive to provide a better experience for all our guests and hope you will consider giving us another chance in the future.
by A verified traveler
Posted 6 May 2024
by A verified traveler
Posted 6 May 2024
So charming - a lovely older property with character. We dined in the house restaurant two nights and found the food to be delicious. The breakfast was very good as well, with the typical English breakfast and pastries.
The staff were so pleasant and helped us with various needs. The property is quite large and spacious. The decor, while a little dated, was really charming and the bathroom had all new fittings. We loved being able to open our window in the lovely weather and not having to pay for parking was a bonus. I would love to stay here again.
Comment from Hotel Management
7 May 2024 by GM at Charlecote Pheasant Hotel, Hotel Management
Thank you so much for your delightful review! We're thrilled to hear that you enjoyed the charm and character of our property, as well as the delicious dining experience in our restaurant. It's wonderful to know that you found our breakfast offerings to your liking, and that our staff were able to assist you with your needs.We take pride in our spacious property and are pleased that you appreciated it. Your kind words about the decor and the newly fitted bathroom mean a lot to us. Opening windows to lovely weather is always a joy, and we're glad that you found it convenient not having to worry about parking fees.We would be absolutely delighted to welcome you back for another stay in the future. Thank you for choosing to stay with us, and we look forward to your next visit!
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
7 May 2024 by GM at Charlecote Pheasant Hotel, Hotel Management
Thank you for your great feedback.
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
7 May 2024 by GM at Charlecote Pheasant Hotel, Hotel Management
Thank you for taking the time to leave us feedback. If you can please let us know where we have fallen short it would be greatly appreciated.
by A verified traveler
Posted 27 Apr 2024
Fairly frequent stayer here , room we had this time 103 was effectively a suite , very large and comfortable. Easily the best we’ve had here
Comment from Hotel Management
29 Apr 2024 by GM at Charlecote Pheasant Hotel, Hotel Management
It's fantastic to hear that your recent stay was so enjoyable! Room 103 sounds like it exceeded expectations, offering plenty of space and comfort. It's always a pleasure when accommodations go above and beyond, especially when they become a highlight of your visit. Thanks for sharing your positive experience!
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
29 Apr 2024 by GM at Charlecote Pheasant Hotel, Hotel Management
Thank you for sharing your feedback! Your input is greatly appreciated, and it helps us continue to strive for excellence. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We're here to ensure your stays are always top-notch.
by A verified traveler
Posted 22 Apr 2024
I enjoyed my stay at the hotel, the room was large and comfortable, it was exceptionally hot in the room, despite being April and not warm outside. Fortunately the hotel provided a large fan which helped. The shower was disappointing- more of a dribble than a torrent. The staff were polite but not engaging. Overall I would recommend it.
Comment from Hotel Management
22 Apr 2024 by GM at Charlecote Pheasant Hotel, Hotel Management
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the spacious and comfortable room during your stay. We apologize for any discomfort caused by the temperature in the room; your comment regarding the April heat is duly noted, and we'll look into ways to ensure better climate control in the future. We're glad the fan provided some relief.Additionally, we're sorry to learn that the shower didn't meet your expectations. Please know that your experience matters to us, and we'll address this issue to improve our amenities.While we're pleased that you would recommend our hotel overall, we'll also take your comment about staff engagement into consideration as we strive to provide exceptional service to all our guests.Thank you again for your valuable feedback, and we hope to welcome you back for an even better experience in the future.
