Ratings based on 969 Verified Reviews
3.2 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
TV did not work.
Pricing off balance
by A verified traveler
Posted 10 Jun 2024
Great property and staff
by A verified traveler
Posted 9 Jun 2024
Very out dated, paint chipping everywhere walls were dirty, floors were not vacuum. Blood stains on “clean” towels. Hot tub wasn’t hot. Very disappointed for the amount of money spent! Never stay here again
by A verified traveler
Posted 9 Jun 2024
Don’t stay here! Property is not clean and is under “renovations” with tired, smelly rooms with old furniture. And don’t trust EXPEDIA. The price we paid was $50 more than if we had just gone to book a room in person.
Imagine standing at the front desk with each person in front of you complaining about the place.
Yes. It’s that bad.
Apparently owned now by a Private Equity firm in Texas called Still88.
Read the Google reviews on this property. DO NOT TRUST THE EXPEDIA reviews. They are FAKE!!
by A verified traveler
Posted 2 Jun 2024
Great experience!
by A verified traveler
Posted 27 May 2024
by A verified traveler
Posted 27 May 2024
We always try to stay at Hampton Inns because we have always found them to be of a certain standard of repair and habitability. This was an outlier. Our plane was late and we could not arrive until almost 3 a.m. We had been told twice, we had also called to say we would be late, to call the hotel and they would contact someone to get us. When we called, the guy answering the phone only would tell us that they did not provide transportation. The airport attendant got us to the cab stand. As Honors members we usually are offered water upon arrival. Nothing here. The room was clean but run down. The beds were not like other Hampton ones. The water only trickled out of the faucet and the sink would not drain. The room was musty smelling. Don't know why the powers that be at Hilton had not inspected and insisted upon the facility upgrading.
by A verified traveler
Posted 20 May 2024
The rooms were dirty. Multiple broken items. Every guest we spoke to had the same review. Hair in shower drain, toe nail clippings in the bathroom, heat not working, holes in walls, etc. for a hotel next to the airport I was shocked that the only thing nice in this hotel was the lobby!
Comment from Hotel Management
21 May 2024 by Joseph, Hotel Management
Dear value guestThank you for your comments and I want you to know that we really do appreciate the feedback. Iapologize for the inconvenience that you encountered and have already met with our maintenancemanager and housekeeping to discuss these noted issues. I hope that you will consider giving usanother opportunity to serve you in the future.Best regards
by A verified traveler from Gosen
Posted 20 May 2024
by A verified traveler
Posted 17 May 2024
We flew in to Warwick, stayed for a family Mother's Day visit. We arrived at approximately 1:00 am after a midnight flight arrival and picking up car. The entrance was closed. No one was at the desk. We continually knocked on door, rang the bell/buzzer w/ no answer, called the desk number directly, no answer. After about 15 mintues the desk person arrived. We checked into a room on 4th floor where neither the heat or a/c would turn on. Had to go back down and get another room. This room paint was falling down off ceilings, door carpets old, dirty, desk chair faux leather peeling off, medication pill on bathroom floor. During our stay we heard kids at night running up and down halls (a lot of kids there at breakfast- not sure if there was some type of kids event in town). We spoke w/ Joseph the a.m. desk person (manager wasn't available) who at check out who stated he would speak to manager and have them reach out to us. We have not heard back. Will look at other options to stay for our next visit.
Comment from Hotel Management
21 May 2024 by Joseph, Hotel Management
Dear value guestThank you for your comments and I want you to know that we really do appreciate the feedback. Iapologize for the inconvenience that you encountered, Hotel is current undergoing full scale renovations , We hope that you will consider giving usanother opportunity to serve you in the future once renovations are completed.Best regards
