Ratings based on 876 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
It is about time hotels like this removed carpet from the rooms - it is much easier to keep a solid floor cleaner.
The breakfast left something to be desired.
Lack of in-room coffee was also not optimal.
by A verified traveler
Posted 7 Jun 2024
Terrible front desk customer service accompanied by Expedias customer service. Both parties were rude; irrational; ignorant; and neglectful. Will never book another reservation through this method again nor with this property
Comment from Hotel Management
7 Jun 2024 by Hotel Management, Hotel Management
Dear James, Thank you for sharing your review. We apologize for your experience with our front desk and customer service. This is not the standard we strive for. We appreciate your feedback and will address these concerns with our team to improve our service. We hope to have the opportunity to regain your trust in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
by A verified traveler
Posted 3 Jun 2024
Not my liking :(looks more like a shelter than a hotel.
Comment from Hotel Management
4 Jun 2024 by Hotel management, Hotel Management
Dear carma, We are sorry to read that our property did not meet your expectations. We understand the importance of feeling comfortable and welcomed during your stay, and we regret that we were unable to provide you with the experience you were hoping for. Your feedback is valuable to us, and we will use it to improve our services. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Management
by A verified traveler
Posted 31 May 2024
the front desk person gave us a room not clean .The bed was not made ,garbage was scattered on the table.Dirty towels were on the bathroom floor !!! .We have to complain to front desk person to changed our room !!! For all my travels our first time to check in to a dirty room !!! Please notify extended stay America for their mistake !!!Aside from card payment,I paid also $100 dollars deposit refundable after 5 days deposit.
Comment from Hotel Management
1 Jun 2024 by Hotel Management, Hotel Management
Dear Julieta, We sincerely apologize for the unacceptable condition of your room upon check-in. This experience does not reflect our standards, as cleanliness is our top priority, and we regret the inconvenience it caused. Your feedback will be shared with the relevant team to ensure such issues are addressed. We also apologize for the confusion regarding the deposit and refund. We ensure guests are well aware of our policies and have this information posted on our website and during check-in. We will work on providing more precise information in the future. Thank you for bringing this to our attention, and we will strive to improve our services.Sincerely,Hotel Management
by A verified traveler
Posted 24 May 2024
We love staying at this hotel. Its always very clean and the staff is very friendly.
Comment from Hotel Management
26 May 2024 by Hotel Management, Hotel Management
Dear Priscila, We are thrilled you enjoyed your Extended Stay America stays! Our priority is providing a clean environment and friendly service. Your satisfaction is our greatest reward, and we look forward to welcoming you back for more enjoyable experiences in the future. Thank you for choosing our hotel!Sincerely,Hotel Management
by A verified traveler
Posted 12 May 2024
by A verified traveler
Posted 30 Apr 2024
by A verified traveler
Posted 30 Apr 2024
When we got to the hotel, the room we reserved wasn’t available. The staff was very accommodating and was able to get us situated.
Although the hotel served its purpose, there were a few things to point out as it’s not stated on their website.
-breakfast choices were very limited. Muffins, oatmeal, and coffee.
-laundry room is under construction so we weren’t able to do our laundry there. This was disappointing as we were there for five days.
Overall, good stay.
by A verified traveler
Posted 23 Apr 2024
by A verified traveler
Posted 17 Apr 2024
Quiet
Comment from Hotel Management
18 Apr 2024 by Hotel Management, Hotel Management
Dear Socorro, Thank you for sharing your positive experience at Extended Stay America. We're thrilled you found it to be quiet during your stay! Providing a peaceful environment is essential to us. Your comfort is our priority, and we're delighted you had a serene experience. Thank you for choosing us, and we look forward to welcoming you back for another peaceful stay at our hotel!Sincerely,Hotel Management
