Ratings based on 984 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Apr 2024
The staff was all very accomodating and kind. The location is ok as its in the main area of many office's.
Its not walkable to Old Town, but the ubers arent expensive in comparison to America.
Tasty food hall nearby with many options. 2 min walk.
I would stay here again!
by A verified traveler
Posted 21 Feb 2024 on Hotels
by A verified traveler
Greta hotel, terrible aftercare
Posted 10 Feb 2024 on HotelsThe hotel is great. Clean and exactly what you would expect from a Hilton.
What was not expected is that they hadn’t processed my initial payment properly, which meant when I arrived they said I hadn’t paid. I reluctantly agreed to a pre-authorisation on my card so I could check in. I was assured that no debit would be taken without informing me first. Sadly they decided to not do this and double charge me for the room. Due to the time of the month, the lack of available cash in my bank account meant 8 bill direct debits bounced and I incurred overdraft fees. Hilton’s service from the point onwards fell on deaf ears and they couldn’t have cared less about the financial situation they had put me in. 8 days later, I finally got the 2nd charge back to my bank account, but the damage was done.
NEVER agree to a pre-authorisation if you know 100% they already have your first payment.
by A verified traveler
Posted 15 Jan 2024 on Hotels
by A verified traveler
Disappointing stay.
Posted 29 Dec 2023 on HotelsThis was our second stay in Warsaw as part of the same trip. We booked the Hilton expressly because it has a pool and my 5 yr old daughter loves swimming at hotels. When we arrived we were informed that children are only allowed to use the pool on the weekend between 1-5pm. This is not indicted in the hotels.com listing anywhere. This needs to be communicated upfront. We were very disappointed and it put us off of the hotel completely.
The rooms are nice and comfortable so if you don’t care about the pool, it is a fine hotel.
Comment from Hotel Management
3 Jan 2024 by DK, Hotel Management
Dear Crystal,Thank you for sharing your feedback and choosing to stay with us in Warsaw.We sincerely apologize for any inconvenience caused regarding the pool access for children. We understand the importance of clear communication and regret any disappointment experienced. Please note that the restriction on children's pool access is a policy enforced by the fitness club, a third-party company, and is detailed under "Fees & policies" and "Pool, spa & gym" on our Hotels.com listing.We appreciate your understanding and are glad the remainder of your stay was enjoyable.We value your feedback and hope to welcome you back next time your'e in Warsaw.Kind regards,Hilton Warsaw City
by A verified traveler
Posted 14 Nov 2023 on Hotels
Comment from Hotel Management
21 Dec 2023 by DK, Hotel Management
Dear Asif,Thank you for choosing to stay with us and for taking the time to leave us a rating.We are thrilled to know that you enjoyed every aspect of your stay, and we appreciate you sharing your experienece.It was lovely having you with us, and we look forward to welcoming you back for another memorable stay.Kind regards,Hilton Warsaw City
by A verified traveler
Posted 8 Nov 2023 on Hotels
Comment from Hotel Management
21 Dec 2023 by DK, Hotel Management
Dear Andrew,We are thrilled to see you had such a positive experience during your stay with us.Thank you for choosing Hilton and we hope to have the pleasure of welcoming you back in the future.Kind regards,Hilton Warsaw City
by A verified traveler from ferndale
Posted 6 Nov 2023
Everything was just fine ! Exept some body proboby cleaning staff . They were nocking at the door every single morning. We went to bed very late and getting up late to .And in the few days our door sighn disappeared .Rest of the things was just it should be . Thank you to all ! Alek.
Comment from Hotel Management
21 Dec 2023 by DK, Hotel Management
Dear Aleksandr,Thank you for your perfect rating and valuable feedback! We appreciate your understanding and apologize for any disruption caused by our cleaning services.We're delighted that, aside from this, everything met your expectations.We look forward to the opportunity to welcome you back for another enjoyable stay.Kind regards,Hilton Warsaw City
by A verified traveler
Posted 29 Oct 2023 on Orbitz
Comment from Hotel Management
21 Dec 2023 by DK, Hotel Management
Dear Dariusz,Thank you for choosing to stay with us and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Poland.Kind Regards,Hilton Warsaw City
by A verified traveler
Good location & service
Posted 11 Oct 2023 on HotelsI usually stay this hotel on my business trip.
Always good service.
