Ratings based on 799 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Apparently and hopefully under renovations. Hopefully will be better when completed. The lady at front desk was wonderful.
Comment from Hotel Management
28 May 2024 by Guest Relations Management, Hotel Management
Hi Terry! We appreciate your 3-star review and feedback. We're glad to hear the front desk staff provided excellent service!We understand the inconvenience caused by ongoing renovations. We apologize for any disruption it may have caused during your stay.Your hope that the renovations will improve the hotel is exactly what we're striving for! We're constantly working to create a better experience for our guests.We look forward to welcoming you back again soon to see the completed renovations and experience the improvements firsthand!
by A verified traveler
Posted 22 May 2024
They was remodeling so other then that it was great
Comment from Hotel Management
24 May 2024 by Guest Relations Management, Hotel Management
Hi Wade! Thank you for your 4-star review and feedback! We appreciate you letting us know about the remodeling project. We understand that construction can sometimes be disruptive to guests, and we apologize for any inconvenience it may have caused during your stay.We're glad to hear that besides the remodeling, your experience was great! We look forward to completing the renovations and providing an even better experience for future guests, including yourself.Thank you again for your feedback and for choosing our hotel!
by A verified traveler
Posted 17 May 2024
Very friendly at the front desk
Comment from Hotel Management
21 May 2024 by Guest Relations Management, Hotel Management
Hi Karen! Absolutely fantastic! A perfect 5-star rating is always a delight, and a comment about the friendly front desk staff is wonderful to hear. Our staff strives to provide a warm and welcoming experience for all guests, and we're happy they made a positive impression on you. Thank you for choosing our hotel, and we hope to see you again soon!
by A verified traveler
Posted 12 May 2024
Just renovated. Everything clean and new. Employees eager to please.
Comment from Hotel Management
13 May 2024 by Guest Relations Specialist, Hotel Management
Hi Marietta,We're thrilled you enjoyed our recently renovated accommodations! Our team takes great pride in maintaining a clean and fresh environment for our guests to enjoy. It's wonderful to hear that our staff's dedication to guest satisfaction resonated with you during your stay. We look forward to welcoming you back for another fantastic experience in the future!
by A verified traveler
Posted 2 May 2024
They are currently upgrading the rooms. Our room was hreat! Clean, nice beds,just exceptional
Comment from Hotel Management
2 May 2024 by Guest Relations Management, Hotel Management
Hi Deb! Thank you for sharing your positive feedback with us! We're thrilled to hear that you had a great experience during your stay, especially with our ongoing room upgrades.We're glad that you found your room to be exceptional, clean, and comfortable, with nice beds. Providing a comfortable and enjoyable experience for our guests is important to us, and we're delighted that we could meet your expectations.We appreciate your kind words and hope to have the opportunity to welcome you back for another enjoyable stay in the future! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.
by A verified traveler
Posted 20 Apr 2024
The listing on Expedia showed pictures of a Jim period. Also, the description of the hotel said that they had a gym. So I chose this hotel because I work out every morning. However, they do not have a gym. I feel like I deserve a refund.
Comment from Hotel Management
21 Apr 2024 by Guest Relations Specialist, Hotel Management
Hi Mark,Thank you so much for choosing to stay with us, though we apologize for any confusion regarding our amenities. While we strive to provide accurate information, I apologize for any misunderstanding and we regret any inconvenience this may have caused. We appreciate your feedback and will use it to ensure our descriptions are clearer in the future.
by A verified traveler
Posted 26 Mar 2024
no tv, phone, fridge, microwave, coffee. All these amenities were advertised to have. Didn't stay,left in 15 minutes. still having trouble getting a refund. Also, wet paint smell, enough to give you a headache, and unhealthy. Major remodel happening, that i rather not be walking through hanging tarps across the hallway, and the reason for several missing amenities. Would have not come there if we were informed. Or at least told at check in, so we could have left before paying. Funny how people want to keep your money in a case like this. And we weren't the only people at the desk complaining about the same issues. Not a way to do business. Don't be selling people what you don't have. Never book their ever again. And i'm going to keep on them until i get my money back, even if i have to file a court claim.
Comment from Hotel Management
28 Mar 2024 by Guest Relations Management, Hotel Management
Hi Rebecca! I'm truly sorry to hear about your negative experience during your recent stay. It's disappointing to learn that we did not meet your expectations and that you encountered several issues that impacted your comfort and satisfaction. Please accept our sincere apologies for the inconvenience caused by the missing amenities and the ongoing renovation work. We understand your frustration and concern regarding the refund process, and we assure you that we take these matters seriously. Our team is committed to resolving any issues promptly and ensuring that our guests receive the level of service and accommodation they deserve. Your feedback is valuable to us as it helps us identify areas for improvement, and we will use it to address the issues you mentioned and prevent similar occurrences in the future. If there's anything further that we can do to assist you with your refund or address any other concerns, please don't hesitate to contact us directly. We appreciate your understanding and patience in this matter.
by A verified traveler
Posted 21 Mar 2024
Wifi didnt work, tv didnt have a cable box. Plastic hanging over hallway entrances. Dirty pretty sure someones load was on the hallway floor.
Comment from Hotel Management
22 Mar 2024 by Guest Relations Management, Hotel Management
Hi Rowland! We are deeply sorry to hear about the disappointing experience you had during your stay. Providing a comfortable and enjoyable experience for our guests is our top priority, and we sincerely apologize for falling short of your expectations. The issues you described regarding the non-functional WiFi, lack of cable box for the TV, and cleanliness concerns in the hallway are completely unacceptable, and we understand the frustration and inconvenience they must have caused you. Please know that we take incidents like this very seriously, and we will address these matters promptly with our technical and housekeeping teams to ensure that necessary improvements are made. Your feedback is invaluable to us, and we appreciate you bringing these concerns to our attention. We will use your feedback to make necessary adjustments and improvements to ensure that our guests have a more enjoyable experience in the future. If there's anything else we can do to address your concerns or if you would like to discuss your experience further, please don't hesitate to reach out to our management team. We hope to have the opportunity to regain your trust and welcome you back for a more pleasant stay in the future!
by A verified traveler
Posted 13 Mar 2024
Comment from Hotel Management
16 Mar 2024 by Guest Relations Management, Hotel Management
Hi Katrina! We're deeply sorry to learn that your experience fell short of expectations, as indicated by your rating of 1 out of 5. Please accept our sincere apologies for any shortcomings you encountered during your stay. Your feedback is invaluable in helping us improve, and we're dedicated to making the necessary changes to enhance the guest experience. We hope you'll consider giving us another chance to provide you with the exceptional service and comfort you deserve.
by A verified traveler
Posted 27 Feb 2024 on Travelocity
Property under construction. I was not informed.
Comment from Hotel Management
29 Feb 2024 by Guest Relations Management, Hotel Management
Hi Jose! We apologize for any inconvenience caused by the ongoing construction during your stay. It's important to us that our guests are informed about any disruptions beforehand, and we regret that this was not communicated to you adequately. Your feedback is valuable, and we will work to ensure that future guests are properly informed about any construction activities on the property. If there's anything else you would like to share about your experience, please feel free to let us know.
