Ratings based on 149 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Guest Services, Hotel Management
Dear Chad, Thank you for choosing our hotel and for letting us know about your experience. We are very sorry that your stay did not meet your expectations. Kind Regards,Guest ServicesKnox Central Apartment Hotel
by A verified traveler
Posted 15 May 2024
Really spacious rooms. Absolutely loved having a washer and a dryer- was handy after taking the kids into the pool. Kids had a ball. Was just a short stay but very accommodating.
Comment from Hotel Management
21 May 2024 by Peter B, Hotel Management
Dear Tegan,Thank you for your 5-star rating! We're delighted that your stay at Melbourne Knox Central Apartment Hotel met your expectations and it's wonderful that the kids had a great time, too. Safe travels, and we hope to welcome you back soon!Kind regards, Guest Services Melbourne Knox Central Apartment Hotel
by A verified traveler
Posted 1 May 2024
2nd time we've stayed here. Both times very happy with the rooms. They accommodated us at very short notice without complaint and were very helpful. Beds were comfortable. Kitchen was sparkling with all the basics. Showers were hot. The only small comment was the balcony was looking a little drab, but serviceable.
Comment from Hotel Management
8 May 2024 by Peter B, Hotel Management
Dear Karen,Thank you for choosing to stay with us for a second time. We're thrilled that you were very happy with your room and that our team accommodated you at short notice and were helpful throughout your stay. Your feedback about the balcony is noted, and we'll work to improve it for future guests. We appreciate your loyalty and look forward to welcoming you back for another wonderful stay.Kind regards,Guest Services,Melbourne Knox Central Apartment Hotel
by A verified traveler from Croydon South
Posted 26 Apr 2024
Just a little hiccup checking in - all done by - self check in- I believe I wrote my wrong number down.
Apartment was ok - lots of marks on entry door made it look average- the furnishings were basic and just enough. Could of used a shower caddy or something in shower. Initially was going to cook however only two pots no pans,
Ended up buying takeout from the shopping centre.
Everything else was perfect- used the pool and sauna - steam room didn’t seem to be in use ??
Comment from Hotel Management
29 Apr 2024 by Peter B, Hotel Management
Dear Mark,Thank you for your feedback. We appreciate you taking the time to share your experience with us.We apologise for any inconvenience you experienced during the check-in process. Your comments regarding the entry door and furnishings have been noted, and we will take steps to address these areas for improvement.We're glad that you enjoyed the amenities such as the pool and sauna. Regarding the steam room, it will be back on line shortly.Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Kind Regards,Guest ServicesMelbourne Knox Central Apartment Hotel
by A verified traveler
Posted 22 Mar 2024
Very convenient for our family visit. Having Knox City Shopping centre was perfect for groceries and dining
Wi Fi was terrible ! Only worked half the time.
Nobody on reception when we arrived although it was known what time to expect us. Had to ring a mobile number!
Comment from Hotel Management
25 Mar 2024 by Peter B, Hotel Management
Dear David,Thank you for choosing us and for taking the time to share your review. We're glad our location was conveniently placed for your family visit and that having Knox City Shopping Centre nearby added value to your stay, making shopping and dining easily accessible.However, we're sorry to hear about the challenges you faced with the Wi-Fi and the reception upon your arrival. We understand how important reliable internet is and the convenience of a smooth check-in experience, so we sincerely apologise for any inconvenience these issues caused. We're actively working on improving our Wi-Fi service and ensuring our reception is more attentive to our guests' arrival times.We appreciate your feedback as it helps us to enhance our guest experience. We hope to have the opportunity to welcome you back and provide a stay that exceeds your expectations in every way.Kind regards,Guest Services, Melbourne Knox Central Apartment Hotel
by A verified traveler
Posted 10 Mar 2024 on Wotif
Excellent well appointed place. Parking in designated spots could use a little attention. Both nights other residents had used my park, so I was obliged to find their allocated space and use it. Bed was one of the most comfortable ones I have ever used. Food and shopping was within walking distance. Will use it again.
Comment from Hotel Management
25 Mar 2024 by Peter B, Hotel Management
Dear Mick,Thank you for the glowing review on Wotif and for choosing Melbourne Knox Central Apartment Hotel! We're thrilled you found our place well-appointed and enjoyed the comfort of our beds. It's great the proximity to food and shopping added convenience to your stay.We appreciate your feedback regarding the parking situation. We understand how frustrating it can be to find your designated spot taken and are looking into ways to better manage and monitor parking to prevent this from happening in the future.We're delighted you're planning to stay with us again, and we look forward to welcoming you back, aiming to make your next visit even smoother and more enjoyable.Kind regards,Guest Services, Melbourne Knox Central Apartment Hotel
by A verified traveler
Posted 25 Feb 2024
The apartment that we stayed in was lovely, bed was comfortable and it was overall extremely clean. The facilities provided (gym and pool) were of high standard and easy to locate. However, and, this is a minute issue but we found that the kettle didn’t heat very well and the crockery that was provided was very small. Additionally, my friend and I didn’t realise that all three buildings were part of the Knox group and since we had late check-in, we didn’t find our apartment very easily. This could be due to us being exhausted but I do think that a little map or something above the key box would be beneficial to avoid an issue like this in the future. Overall, Knox was a fantastic and convenient place to stay. Thank you to the staff there!
Comment from Hotel Management
28 Feb 2024 by Peter B, Hotel Management
Dear Jocelyn,Thank you for taking the time to share such detailed feedback on your stay. It's wonderful you found the apartment lovely, the bed comfortable, and the cleanliness to a high standard. We're also glad the gym and pool met your expectations and were easy to find.Your comments about the kettle and crockery have been noted, and we'll look into making improvements in these areas. Additionally, the suggestion for a map or clearer directions for late check-ins is invaluable, and we'll explore ways to implement this to assist future guests.We're delighted that, overall, you had a fantastic stay with us at Knox, and the staff made a positive impact on your visit. Looking forward to welcoming you and your friend back for another pleasant and convenient stay.Kind regards,Guest Services
by A verified traveler
Posted 18 Feb 2024 on Lastminute
Good
Comment from Hotel Management
28 Feb 2024 by Peter B, Hotel Management
Dear Lauren,Thank you for choosing to stay with us and for leaving a positive rating. If there's anything specific that stood out or any area you believe we could improve on, we'd love to hear from you. Looking forward to welcoming you back for an even better experience next time.Kind regards,Guest Services
by A verified traveler
Posted 13 Feb 2024
Comfy beds and convenient to Shopping centre
Comment from Hotel Management
13 Feb 2024 by Peter B, Hotel Management
Dear Amanda,It's fantastic to hear you enjoyed your stay, especially appreciating the comfy beds and being close to the shopping centre. We're delighted that these aspects contributed positively to your visit.We look forward to the opportunity to welcome you back for another pleasant experience.Thank you for choosing us and for taking the time to share your feedback.Kind regards,Guest Services, Melbourne Knox Central Apartment Hotel.
by A verified traveler
Posted 10 Feb 2024
Comment from Hotel Management
13 Feb 2024 by Peter B, Hotel Management
Dear TK,Thank you for rating Melbourne Knox Central Apartment Hotel. We appreciate your feedback and are glad to see that you gave us a 4 out of 5. We continuously strive to improve our services and your feedback is valuable to us.Safe travels to your next destination.Kind regards,Guest ServicesMelbourne Knox Central Apartment Hotel
