Ratings based on 989 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Melbourne
Posted 9 Jun 2024
Perfect location by the water. Food and service were amazing. Hotel is also really clean which is a bonus.
by A verified traveler
Posted 3 Jun 2024
It was great stay everyone was helpful
by A verified traveler
Posted 27 May 2024
by A verified traveler
Posted 23 May 2024
What a great place to stay, the room was amazing with great views of the snow on the mountains, Dinning was the best lamb I have eaten, will be back thanks
by A verified traveler
Posted 15 May 2024
We got a lake front room which was a real treat for us. Staff are really lovely and helpful. Sauna and hottub were appreciated after long hikes. No coffee machine in the room but their restaurant provides all day service with barista coffee and other drinks. Rooms a bit noisy as not sound proof so expect to hear your neighbours if they talk loudly.
by A verified traveler
Posted 21 Apr 2024
Beautiful property on the edge of the lake! Gorgeous views and you can walk on the lake and see the lake from your room.
Comment from Hotel Management
7 May 2024 by Edgewater, Lake Wānaka, Hotel Management
Kia Ora Renu, thank you for your feedback, we are so pleased you enjoyed your stay with us!
by A verified traveler
Posted 9 Apr 2024
Great place and nice rooms.
Comment from Hotel Management
5 May 2024 by Edgewater, Lake Wānaka, Hotel Management
Hi Lance, thank you for your feedback, we are so please you enjoyed your stay with us!
by A verified traveler
Posted 18 Mar 2024 on Wotif
It is such a beautiful place to stay, on the lake, easy walk into the restaurants and shops, staff super friendly
Comment from Hotel Management
27 Mar 2024 by Edgewater, Lake Wānaka, Hotel Management
Kia Ora Yvonne, thank you for your feedback, we are so pleased you enjoyed our location from town, our stunning scenery, and your experience with our staff!
by A verified traveler
Posted 14 Mar 2024
We travelled NZ for 10 days and this was the only hotel where we did not enjoy our stay. The purpose of our visit to Wanaka was to hike Roy's Peak. The staff were not able to assist us with any information or obtaining water for our hike. They were located away from town and the day we checked in they closed their restaurant at 2pm due to staff shortage and nothing was available to eat or drink for the rest of the day. Also we had to haul our luggage ourselves across the large parking lot to a second floor room that did not have air conditioning.
Comment from Hotel Management
27 Mar 2024 by Edgewater, Lake Wānaka, Hotel Management
Kia Ora, it's disheartening to learn that our usual standard of service fell short during your visit. I was surprised to read that our staff were not helpful to you as this is not usually the case. Alternatively, we do have a concierge who is on in the AM & PM who would have been more than happy to provide you with every detail as he is our expert. Regarding offering take away water, we only have sparkling water in glass bottles for sale, but we are happy to refill reusable bottles for guests if they can supply one so apologies if that was unclear. We offer porter services to assist with luggage, and it's regrettable that this option was not extended to you during your stay. We value your feedback and strive to continually improve our services to ensure every guest has a good experience.
by A verified traveler
Nice stay but needs updating
Posted 9 Mar 2024 on HotelsBeautiful property. Our room was clean, large and comfortable with a beautiful view but it could stand some updating.
Comment from Hotel Management
12 Mar 2024 by Edgewater, Lake Wānaka, Hotel Management
Hi Russell, we are pleased to hear that you loved the view from your room and that you found it comfortable! Thank you for your feedback regarding updates to our hotel. We are pleased to let you know that the first phase of our hotel renovations was completed at the end of 2023 - resulting in our newly refurbished Premium rooms which are available for booking. Phase 2 is scheduled to begin after Easter, and is due to be completed by the end of this year.
