Ratings based on 981 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Lovely hotel and the staff is very eager to please, and would be five start however we encountered a few that didn't speak any English. Not a problem, especially if the hotel is up-skilling staff, it was just that sometimes we had to ask a couple times for things.
The rooms are generally nice if a bit tired in some (scuffs on the walls and furniture) and great shower. One of the best features is that the pool is one that is shared with the Grand Hyatt and is very nice (pool staff were also outstanding).
by A verified traveler
Posted 20 Apr 2024
Ideal location, excellent service
by A verified traveler
Posted 17 Apr 2024
This hotel is conveniently located next to convention
Center. Staff is very helpful. Breakfast buffet is
Excellent.
by A verified traveler from New York
Posted 8 Apr 2024
by A verified traveler
Posted 1 Apr 2024
Facility is a bit dated, e.g. the sink drainage is slow, but it still does not shy away from the friendly staff and 5 star service standards
by A verified traveler
Posted 27 Mar 2024
We were happy with the hotel facility but will search next time for a hotel with jacuzzi but only because the water in the pool was cold
by A verified traveler
Posted 12 Mar 2024
I recently had the pleasure of staying at this hotel and it was a delightful experience from start to finish. The staff were incredibly welcoming and accommodating, the room was clean and comfortable, and the amenities exceeded my expectations. I would highly recommend this hotel to anyone looking for a pleasant and enjoyable stay.
by A verified traveler
Posted 4 Mar 2024
Very enjoyable stay with friendly, helpful staff
by A verified traveler
Posted 29 Feb 2024
Great area
by A verified traveler
Posted 5 Feb 2024
The hotel was of a high standard, however, there are signs of age, wear and tear, ie marks on the furniture and poor lighting. Generally a very pleasant stay, staff were all very friendly helpful and approachable, Concierge's were all very knowledgable. Good location great accessibility to Central and star ferry and 2 MTR stations are very local.
