Ratings based on 980 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Hackensack
Posted 3 May 2024
Clean room
Comment from Hotel Management
3 May 2024 by Grand Hyatt Hong Kong , Hotel Management
Dear Seoung Sun, Thank you very much for taking your precious time to endorse Grand Hyatt Hong Kong with a perfect rating. We are very happy to learn that all our services and facilities have met your expectations, and your affirmation of our efforts in maintaining a clean and hygienic environment is very uplifting. It was a pleasure having you as our guest and we look forward to providing you with another wonderful stay in the very near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
1 May 2024 by Grand Hyatt Hong Kong , Hotel Management
Dear David, Thank you for choosing to stay at Grand Hyatt Hong Kong and for sparing your precious time to rate your experience. We are glad to know that you enjoyed your stay with us and also noted that we have not met your expectations of a perfect rating. We appreciate your encouragement and look forward to providing you an elevated experience worthy of your 5-star rating in the future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Grand Hyatt Hong Kong , Hotel Management
Dear Petr, Thank you for choosing to stay at Grand Hyat Hong Kong and for the time taken to give us a very encouraging rating. We are glad to know that you enjoyed your stay with us and cherish the opportunity to deliver you a stay deserving of your perfect 5-star rating. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong
by A verified traveler
Posted 11 Apr 2024
Gym, swimming pool, rooms and shower all excellent. Close to 2 MTR stations. Timing of cleaners could be earlier (before 5pm- when we used to get back to room). Overall hotel was excellent and staff were heldful and friendly (all room requirements requested beforehand were completed). Thank you
Comment from Hotel Management
11 Apr 2024 by Grand Hyatt Hong Kong , Hotel Management
Dear Denny, Thank you very much for taking your precious time to share your experience at Grand Hyatt Hong Kong. We are most delighted to know that you had a pleasant stay with us, and your kind compliments on our recreational facilities including our outdoor heated pool, 24-hours Fitness Centre, well-appointed room with its great shower facilities and hotel’s close proximity within walking distance to the nearest 2 MTR stations are much appreciated. On the other hand, we have also noted your preference for housekeeping service and have updated your profile accordingly. Should there be a change on this, we would greatly appreciate if you turn on the service button in the room or alternatively, call the Guest Services whenever your room is ready for cleaning. Our housekeeping team will attend to it promptly upon request. Once again, thank you for your 5-star rating and we hope to hear from you soon of your next visit. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong
by A verified traveler from Manhattan
Posted 10 Apr 2024
I can confirm its reputation as The Best Breakfast Buffet in HK!!!
Comment from Hotel Management
11 Apr 2024 by Grand Hyatt Hong Kong , Hotel Management
Dear Adam, Our heartiest gratitude for your 5-star endorsements of Grand Hyatt Hong Kong. We are overjoyed to know that we have delivered you an experience deserving of your perfect rating, and are truly humbled by your incredible recognition for offering the Best Breakfast buffet. Thank you for taking the time to share your testaments on Expedia and we look forward to providing you with several more memorable experiences. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong
by A verified traveler
Posted 3 Apr 2024
Very nice hotel and would stay there again. Food is definitely overpriced but overall I believe it has good value and services. They actually had my room available and let me in that morning when I arrived. Everyone was very accommodating and helpful. Overall great experience at this hotel
Comment from Hotel Management
3 Apr 2024 by Grand Hyatt Hong Kong, Hotel Management
Dear William, Thank you very much for giving Grand Hyatt Hong Kong an excellent rating. We are thrilled to read your lovely review sharing highlights on the warm hospitality extended by our service-centric team and also the scrumptious food served in our various dining facilities. Your glowing testimonials of our team’s efforts in providing you a seamless experience has truly made our day. Please be assured that we have also taken on board your comment regarding restaurant pricings as we are committed to making continuous improvements with such constructive feedback. Thanks again for your support of the hotel and we look forward to another chance of serving you again in near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong
by A verified traveler from Hangzhou
Posted 3 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Grand Hyatt Hong Kong, Hotel Management
Dear CHANGQING, Thank you for choosing to stay at Grand Hyatt Hong Kong and it gives us great joy to know that you have enjoyed an experience deserving of your perfect rating. Your support and recognition mean a lot to us and is much appreciated. We look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong
by A verified traveler from Minneapolis
Posted 29 Mar 2024
Worse room service and light food options I have seen. Insanely expensive food for the quality. $100 USD breakfast buffet and $40 burger that is average quality for an establishment of this kind.
Comment from Hotel Management
12 Apr 2024 by Grand Hyatt Hong Kong , Hotel Management
Dear Muhammet, Thank you for taking your precious time to share your feedback on Expedia. We are very sorry to hear that the menu, pricing and quality of food from our Room Service did not meet your expectations. Please accept our most sincere apologies for the disappointments. We have urged the concerned departments to take this matter seriously and to review your experience. Your feedback is essential to us as we continually strive to deliver an authentic Hyatt experience to all our esteemed guests. Your input guides us in our ongoing efforts to refine and elevate our offers. We regret for failing to provide you with a favourable experience on this occasion and sincerely hope you will continue to give us your support to work towards meeting your expectations. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Ko
by A verified traveler
Posted 29 Mar 2024
We have stayed here before, always exceptional AAA
Comment from Hotel Management
29 Mar 2024 by Grand Hyatt Hong Kong , Hotel Management
Dear Robert, Thank you so much for your great support of Grand Hyatt Hong Kong and we are elated to be recognised for our unwavering dedication and efforts with such an incredible review and perfect rating. Your affirmation means the world to us and we would love to hear from you soon of your next visit. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong
by A verified traveler
Posted 21 Mar 2024
Nice decor. Customer relations was very good. Clean safe and comfortable
Comment from Hotel Management
21 Mar 2024 by Grand Hyatt Hong Kong , Hotel Management
Dear Bonita, Thank you for choosing to stay at Grand Hyatt Hong Kong and we would like to extend our heartiest appreciation for your 5-star perfect rating on the hotel's decor, excellent customer service, high standard of cleanliness, and our efforts to maintain the hotel to have a safe and comfortable environment. We are very happy that you had the most enjoyable stay with us and look forward to providing you with several more memorable experiences. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong
