Ratings based on 941 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Facility is a bit rundown. Hit and miss. Would avoid this hotel if there is other choices.
by A verified traveler
Posted 29 Apr 2024
We were disappointed in our recent stay at the Dorsett Wanchai Hotel. While the reception desk workers were okay, the boys working in the lobby were helpful, as was the cleaning lady. However, the negative experience came from the service attendant. She finally arrived after two requests, an hour later, with a dirty pillow covered in saliva marks in one hand and a separate pillowcase in the other, meaning we had to cover the pillow ourselves.The city view was another surprise that made us uncomfortable; they had never mentioned the rundown and dirty cemetery next to the hotel. Out of the four rooms we rented, only one faced the horse racing track as requested, which was particularly disappointing on the frequent rainy days in Hong Kong, making the window view even worse.The hotel restaurant only opens until 10:30 am every morning. If you miss this time, you won't find any food to eat around the hotel area. The hotel shuttle was the only convenient facility that deserves praise among the hotel's amenities.
by A verified traveler from Bryn Mawr
Posted 28 Apr 2024
Good service
by A verified traveler
Posted 27 Apr 2024
Free upgrade!!!!
by A verified traveler
Posted 25 Apr 2024
Good location and shuttle bus service very good.
by A verified traveler
Posted 23 Apr 2024
clean and very helpful staff
Comment from Hotel Management
25 Apr 2024 by Dorsett Wanchai, Hotel Management
Dear George, We are glad that you had a comfortable staying experience with us. Your compliment is definitely a great motivation for all of us to strive for even better services in the future. We will seek continuous improvement and deliver to all our guests a comfortable stay.
by A verified traveler
Posted 20 Apr 2024
Its ok
Comment from Hotel Management
22 Apr 2024 by Dorsett Wanchai, Hotel Management
Dear May, We are glad that you had a comfortable staying experience with us. We will seek continuous improvement and deliver to all our guests a comfortable stay.
by A verified traveler
Posted 20 Apr 2024
Very clean and friendly staff and very helpful
Comment from Hotel Management
22 Apr 2024 by Dorsett Wanchai, Hotel Management
Dear George, We are glad that you had a comfortable staying experience with us. Your compliment is definitely a great motivation for all of us to strive for even better services in the future. We will seek continuous improvement and deliver to all our guests a comfortable stay.
by A verified traveler
Posted 17 Apr 2024
1st floor women’s washroom was terrible as the toilet was difficult to flush. Main lobby has very old and dirty furniture.
Breakfast selections were limited. Staff were super friendly. Shampoo and conditioner not usable. Slippers were poor condition
Comment from Hotel Management
18 Apr 2024 by Dorsett Wanchai, Hotel Management
Dear Serena, Thank you for your comments. We regret to hear that your stay did not meet your expectations this time. We appreciate your feedback on our hotel facilities, and we have already shared your comments with our maintenance team for continuous improvement. Should you have any other inquiries during your stay, please do not hesitate to reach our Guest Services Manager for assistance. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back to Dorsett Wanchai in the near future, providing you with a more enjoyable and satisfactory stay.
by A verified traveler from Wantage
Posted 14 Apr 2024
Great property, centrally located to all amenities, walking distance to the So Kon Po hotel, Time Square, Tram & causeway bay & wan Chai train stations. Staff are great and very hospitable to our needs. Highly recommend this hotel.
Comment from Hotel Management
15 Apr 2024 by Dorsett Wanchai, Hotel Management
Dear Susana, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.
