Ratings based on 974 Verified Reviews
2.9 Room cleanliness
3.1 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Accessible and convinient
Comment from Hotel Management
29 May 2024 by Hotel Management, Hotel Management
Dear Kenneth, Thank you for being our guest and sharing feedback about your visit. It is nice that you had a pleasant experience with us, and the location enhanced your hotel experience. We value hearing from our guests, as this lets us improve our guest experience. We hope to welcome you again when your travels bring you this way.Sincerely,Hotel Management
by A verified traveler
Posted 28 May 2024
Accessible
by A verified traveler
Posted 27 May 2024
Place was very nice, staff was nice. Alot of parking and a nice clean place overall very satisfied.
Comment from Hotel Management
28 May 2024 by Hotel Management, Hotel Management
Dear Ronaldo, Thank you for staying with us. We are delighted to read that you enjoyed your visit and that the services met your expectations. We look forward to your next visit soon at Extended Stay America.Sincerely,Hotel Management
by A verified traveler
Posted 27 May 2024
Not good
Comment from Hotel Management
29 May 2024 by Hotel Management, Hotel Management
Dear Junior, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Considering this a rare incident, please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
by A verified traveler
Posted 26 May 2024
It was good
by A verified traveler
Posted 26 May 2024
The room had not been cleaned. The toilet was broken. The entire hotel smelled. We ended up checking out right away.
Comment from Hotel Management
27 May 2024 by Hotel Management, Hotel Management
Dear Sandra, Thank you for selecting us. We regret we did not meet your expectations for a maintained room and hope you will accept our apologies for the inconvenience you encountered in the room. We have taken note of your observations and are sharing them with our concerned team to take action on a priority basis. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our priority is to serve our guests with excellent service; anything lacking in this is taken very seriously. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management
by A verified traveler
Posted 25 May 2024
Manager waa a bit rude and dressed very unprofessuinally
Comment from Hotel Management
26 May 2024 by Hotel Management, Hotel Management
Dear Richard, Thank you for taking the time to share your experience and concerns. Providing the highest level of hospitality is our number one priority; therefore, we sincerely apologize for the behavior of one of our associates. Our concerned team is looking into this to prevent similar issues from occurring in the future. We hope you choose to stay with us again when your travels bring you back to the area so we can ensure your next stay is the outstanding one you deserve.Sincerely,Hotel Management
by A verified traveler from Saint Cloud
Posted 24 May 2024
I liked the first floor location.
The front desk person was hardly available when needed. No washing detergent available for purchase. I had to leave my room for 3 hours due to a visit from Ecolabs.
Comment from Hotel Management
24 May 2024 by Hotel Management, Hotel Management
Dear Sylvester, Thank you for choosing us. We are glad you had a pleasant time here and liked the first floor of the hotel. However, we are sorry for the issues and disappointment you encountered when you were unable to find the front desk team to help you. Also, you experienced an inconvenience when your room was under Ecolab's visit, which is quite understandable. We are sorry for all the frustrations caused. Your remarks are vital, and we shall discuss this with the team. Please stay with us again for the next enjoyable experience.Sincerely,Hotel Management
by A verified traveler
Posted 23 May 2024
Dirty property.
Comment from Hotel Management
24 May 2024 by Hotel Management, Hotel Management
Dear Rich, Thank you for being our guest. Our hotel's prime motto is providing clean accommodation. It is disappointing that a few expectations were not met while delivering the room. We regret that there were cleanliness issues in your room and will discuss them with our housekeeping team to review and take action. Please return, and we look forward to your next stay with a better experience. Sincerely,Hotel Management
by A verified traveler
Posted 23 May 2024
-
