Ratings based on 981 Verified Reviews
2.9 Room cleanliness
3.1 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
The two nights felt like I was home. It ia a good place
by A verified traveler
Posted 4 Jun 2024
The hallway smells very bad. The AC in the room also smells bad.
Comment from Hotel Management
5 Jun 2024 by Hotel Management, Hotel Management
Dear Jiaqi, Thank you for staying with us and for reviewing your time at our hotel. We apologize for the unpleasant experience you had with the smell in the hallway and the AC in your room. Your feedback is concerning, and we take matters like this seriously. We will review the situation immediately to ensure a more comfortable stay for our guests in the future. Thank you for bringing this to our attention, and we hope to welcome you back for a more seamless stay.Sincerely,Hotel Management
by A verified traveler
Posted 31 May 2024
by A verified traveler
Posted 31 May 2024
Spraying went on and we were told we had to be out of the rooms by 9am.
The site also said breakfast but it was a grab and go which only had coffee, tea, fruit bars and packets of oatmeal. No fruit, or yogurt or cereal.
Comment from Hotel Management
1 Jun 2024 by Hotel Management, Hotel Management
Dear Debbie Stewart, Thank you for sharing your feedback. We apologize for the inconvenience caused by the spraying and the unexpected early check-out requirement. Additionally, we regret that our grab-and-go breakfast offering did not meet your expectations. Your feedback is important, and we will address these issues to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
by A verified traveler
Posted 28 May 2024
Accessible and convinient
Comment from Hotel Management
29 May 2024 by Hotel Management, Hotel Management
Dear Kenneth, Thank you for being our guest and sharing feedback about your visit. It is nice that you had a pleasant experience with us, and the location enhanced your hotel experience. We value hearing from our guests, as this lets us improve our guest experience. We hope to welcome you again when your travels bring you this way.Sincerely,Hotel Management
by A verified traveler
Posted 28 May 2024
Accessible
by A verified traveler
Posted 27 May 2024
Place was very nice, staff was nice. Alot of parking and a nice clean place overall very satisfied.
Comment from Hotel Management
28 May 2024 by Hotel Management, Hotel Management
Dear Ronaldo, Thank you for staying with us. We are delighted to read that you enjoyed your visit and that the services met your expectations. We look forward to your next visit soon at Extended Stay America.Sincerely,Hotel Management
by A verified traveler
Posted 27 May 2024
Not good
Comment from Hotel Management
29 May 2024 by Hotel Management, Hotel Management
Dear Junior, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Considering this a rare incident, please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
by A verified traveler
Posted 26 May 2024
It was good
by A verified traveler
Posted 26 May 2024
The room had not been cleaned. The toilet was broken. The entire hotel smelled. We ended up checking out right away.
Comment from Hotel Management
27 May 2024 by Hotel Management, Hotel Management
Dear Sandra, Thank you for selecting us. We regret we did not meet your expectations for a maintained room and hope you will accept our apologies for the inconvenience you encountered in the room. We have taken note of your observations and are sharing them with our concerned team to take action on a priority basis. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our priority is to serve our guests with excellent service; anything lacking in this is taken very seriously. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management
