Ratings based on 63 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Dec 2023 on Hotels
by A verified traveler
Posted 6 Nov 2023 on Hotels
by A verified traveler
Posted 5 Nov 2023 on Hotels
Amazing vibe lovely staff a real treat
Comment from Hotel Management
6 Nov 2023 by Team Birch , Hotel Management
Hi M Thank you so much for taking the time to leave us such a great review. The setting and concept of Birch does make it a unique hotel and to cater to everyone to build that sense of community is one of our core values and so it is important to receive feedback.We are thrilled to read you enjoyed the vibe of Birch and your time out here with us and can't wait to welcome you back out here again soon.All the Best The team @ Birch
by A verified traveler
Posted 5 Nov 2023
Staff really friendly
Comment from Hotel Management
6 Nov 2023 by Team Birch , Hotel Management
Hi Natasha Thank you for taking the time to leave us such a great review, we are thrilled to see that you enjoyed your time out here with us and that the staff were a highlight of your stay. We look forward to welcoming you back out here again soon.All the best
by A verified traveler
Posted 26 Oct 2023 on Hotels
by A verified traveler
Excellent but...
Posted 14 Oct 2023 on HotelsA very random place but an excellent concept. Only downside was dogs not allowed off leash but for perfectly understandable reasons. But it does probably rule out a future visit which is a massive shame. Very chilled and lovely staff.
Comment from Hotel Management
17 Oct 2023 by Team Birch , Hotel Management
Hi Robert Thank you for taking the time to leave us a great score, we are thrilled to read you enjoyed your time with us. We are sorry that we must maintain the dogs on leads at all time policy, this is to ensure the safety of our livestock, guests and also your much loved furry friend. We do hope you make it out to us again. All the bestThe team at Birch
by A verified traveler
Disappointing , noisy and chaotic
Posted 12 Oct 2023 on HotelsI have sent 2 emails to complain and not had a response back to either.
The bathroom was dirty and for over an hour until the very late evening there were chairs and tables dragged over hard floors - waking me up. There is no phone in the rooms to help with rest and relaxation and as a result you can’t come at reception.
In the morning - it wasnt clear where breakfast was I was given the wrong information. When I got to the breakfast area allocated to me, there was a pile of wrapped sandwiches and nothing else and no one to explain - despite the constant reference to place markers to advise you.
When I checked out I wasn’t asked how my stay was - they couldn’t have cared less. A very expensive option too , the saving grace was the pool.
They cater for large corporate groups and not single business travelers despite their heavy branding to this effect - very very disappointed.
Comment from Hotel Management
16 Oct 2023 by The team at Birch, Hotel Management
Hi JulieThank you for taking the time to leave us a review, we are sorry to read of your experience and that Birch did not meet expectations. The setting and concept of Birch does make it a unique hotel and to cater to everyone to build that sense of community is one of our core values and so it is important to receive feedback such as yours's so that we can identify areas where further improvement is needed.We have now received your emails and have reached out to you directly in response.All the bestThe team @ Birch
by A verified traveler
Posted 3 Oct 2023
Comment from Hotel Management
5 Oct 2023 by Team Birch , Hotel Management
Hi AyshahThank you so much for leaving us a great review, we are thrilled to see you enjoyed you time here at Birch and all that we have to offer. We look forward to welcoming you back out here again soon.All the Best
by A verified traveler
Posted 2 Oct 2023 on Hotels
Comment from Hotel Management
5 Oct 2023 by Team Birch , Hotel Management
Hi Theresa Thank you for taking the time to leave us a great review, we are thrilled to read that you enjoyed your time here with us especially the staff, service, property and comfort.The team at Birch strive to be great hosts and are hugely appreciative when receiving such comments, Please be assured your feedback will be shared with the teams. We look forward to welcoming you back out here again soon. All the best
by A verified traveler
Posted 20 Sep 2023 on Hotels
