Ratings based on 943 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
2 May 2024 by Nancy Y., Hotel Management
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
by A verified traveler
Posted 16 Apr 2024
We booked two rooms, for my sister and another room I shared with my brother. When we arrived to check in, we were told my sister's room had a maintenance issue and she was moved to a different room. The room she got was old was clean, but we noticed one of the lights wasn't working. We checked the bulb and we noticed a light bulb was actually missing from the socket and it was very strange that in the socket was a sealed pack of Marlboro cigarettes. We don't smoke so we called the front desk and we gave the cigarettes to the maintenance guy who put a working bulb in and got the light working. My brother and I walked in our room and we noticed our bathroom light also wasn't working. We called the manager and she came over and checked, and flicked the light switch a couple of times, and she said "Yup, your bathroom light isn't working". And then she also noticed that the bathroom ceiling also had black mold, so she told us she couldn't let us stay in this room. We were glad that she was the one who noticed, and she moved us to a different room, but it was smaller since there were no other "working" rooms available. So, she had to move the small fridge and microwave into this smaller room, because we paid for a room with a fridge and microwave. The rooms were old and the sink and the bathtub were dirty or stained. Our bathroom sink was also clogged (which they fixed). My sister's room was facing the street and she said it was loud at night, she could hear people talking outside
Comment from Hotel Management
22 Apr 2024 by Brand Experience Team, Hotel Management
Hi Xum Franco,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6
by A verified traveler
Posted 7 Apr 2024
by A verified traveler
Posted 1 Apr 2024
I love the pool even though it's too cold to use right now. The facility was nice. I love that there's only two levels. Parking was easy and plenty but I do wish they had more than two handicap parking places in the back parking area. The room was nice and comfy. The walls are very thin. The ppl above my room were very noisy until about 11pm then began again around 4am. The staff were very nice!!!!!!! There were some cons as I mentioned but this is no high scale motel. Even if it were, nothing is perfect. I highly recommend this place. I will return.
Comment from Hotel Management
11 Apr 2024 by Brand Experience Team, Hotel Management
Hi EileenThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6
by A verified traveler
Posted 17 Mar 2024
by A verified traveler
Posted 11 Mar 2024
We were traveling with our dog, and this was a great place for an overnight stay. Easy access to the great restaurants and shopping in Walnut creek. The staff was very friendly.
Comment from Hotel Management
19 Mar 2024 by Nancy Y., Hotel Management
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6
by A verified traveler
Posted 5 Mar 2024
The staff was very helpful and friendly
Comment from Hotel Management
11 Mar 2024 by Brand Experience Team, Hotel Management
Hi Joseph,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon. Safe Travels! Maz K.#Team6
by A verified traveler
Posted 3 Mar 2024
Good place for a night or two. They had a good vending machine with options of food and hygiene products. Ice machine in the facility and WiFi and cable. Would recommend to bring your own shower products like shampoo, conditioner and so on. That was no provided.
Comment from Hotel Management
11 Mar 2024 by Brand Experience Team, Hotel Management
Hi Luis, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6
by A verified traveler
Posted 2 Mar 2024
The staff were extremely friendly. The smell of the room was unpleasant. There was fighting going on outside my room. It was very loud and scary
Comment from Hotel Management
11 Mar 2024 by Brand Experience Team, Hotel Management
Hi Beverly Ann,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6
by A verified traveler
Posted 26 Feb 2024
Old and worn out furnishings. Bugs in room. Unfriendly girl at counter. Fire alarm falling off wall. Lack of ammenities in room, no hair dryer, shampoo, coffee maker - basically just a bed and a tv and a run down bathroom.
Comment from Hotel Management
6 Mar 2024 by Brand Experience Team, Hotel Management
Hi Cory,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6
