Ratings based on 54 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Oct 2023 on Hotels
Comment from Hotel Management
27 Oct 2023 by Federspiel , Hotel Management
Lieber Gast, vielen Dank für Ihre Bewertung. Wir freuen uns, hat es Ihnen bei uns gefallen. Herzliche Grüsse Hotel Ruppert.
by A verified traveler
Posted 19 Apr 2023
This hotel should be off of your site! They did not honor the room I selected upon booking (2 beds) and gave me a small double bed room. They tried to get me to pay more to get a 2 bed room, then when I asked for a refund to go to another hotel they gave me a VERY SMALL room with 2 beds. Staff at check in (the owner) very rude. Plus charge a lot for breakfast, and won't give you coffee unless you buy breakfast! I will not stay here again.
Comment from Hotel Management
20 Apr 2023 by Helena Bauer, Hotel Management
Lieber Gast, wir bedauern die misslichen Umstände sehr. Gern gehen wir auf Ihre Bewertung folgendermaßen ein:Leider fehlte die Information, dass Sie getrennte Betten wünschen, bei der Buchungsbestätigung. Dennoch haben unsere neuen Mitarbeiter gemäß interner Regelung schnell reagiert und Ihnen gegen eine geringe Zuzahlung ein Zimmer in höherer Kategorie angeboten. Dies haben Sie abgelehnt. Nach telefonischer Rücksprache mit der Hotelmanagerin, bekamen Sie ein anderes Zimmer mit getrennten Betten in der gebuchten Preiskategorie (81,00 pro Nacht für 2 Personen). Somit gab es von unserer Seite keinen Grund für eine Rückerstattung, zumal das Zimmer noch nicht bezahlt war. Für die heutigen wirtschaftlichen Umstände, sind wir mit dem Frühstückspreis von 9,50 pro Person für dieses reichhaltige und abwechslungsreiche Speisenangebot inkl. Getränkeflatrate eher noch zu günstig.Nach interner Besprechung, hätten wir Ihnen am Abreisetag (wo Sie kein Frühstück gewünscht haben) einen Kaffee to Go anbieten können. Hier sehen wir unser Versäumnis ein. Wir hoffen dennoch, dass Sie den Rheingau geniessen konnten und verbleiben mit freundlichen Grüßen.
by A verified traveler
Posted 14 Nov 2022
by A verified traveler
Charming Hotel
Posted 20 Apr 2018 on HotelsWonderfully operated hotel. Excellent breakfast, friendly staff. Room was clean and comfortable. Within walking distance of Rhine River. Charming village.
Comment from Hotel Management
3 May 2018 by Ewa, Hotel Management
Thank you so much for your kind words, Philip.
It was our pleasure to have you as our guest :)
Best regards
Hotel Ruppert Team
by Lee
Posted 10 Sep 2017 on Hotels
Recommended
for Everyoneby A verified traveler
Nice Hotel
Posted 19 May 2017It's a comfortable place in a nice German town. It was my first trip to Germany. The area is very interesting to explore buy rental car. The two ladies at the front desk were very kind and helpful. You can't go wrong by staying at this hotel.
by A verified traveler
Posted 30 Sep 2016 on Hotels
The Winegarten was convenient and relaxing.
by Paul from Toronto, ON
Posted 24 Jul 2016 on Hotels
Hotel Restaurant Ruppert is located in a residential neighbourhood so it was quiet and yet only a few kilometres away from Eltville, a charming town. By car, just a few minutes from the old town centre and the path along the Rhine. Found a fantastic bakery and enjoyed our breakfast on a bench surrounded by rose gardens, an old tower and a quiet Rhine view.
The hotel room was large for 3 persons, the bathroom was smallish but certainly not a problem for a one night stay. Very clean and the staff were very prompt in handling a lack of electrical power in our room while checking in. The restaurant was in a patio area behind the building and the food was top notch!
Would definitely recommend.
Recommended
for Everyoneby A verified traveler
Basic room but very comfortable
Posted 29 Mar 2016
Pros: Restaurant
We needed a hotel near Frankfurt airport and since there was a convention in town many other hotels were super expensive. Hotel Ruppert was about a 20 minuted drive to airport. Our room was small, but clean and cozy. The attached restaurant was excellent. It was nice to be able to have dinner then walk up the steps to our room.
Recommended
for Everyoneby A verified traveler from Houston, TX
Nice Hotel and restaurant.
Posted 17 Sep 2015Very nice hotel. Restaurant located downstairs so very convenient. Close to train station. Quiet neighborhood.
