Ratings based on 996 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Great Hotel
Comment from Hotel Management
1 Jun 2024 by Brittany ( Guest Services Agent ) , Hotel Management
Thank you so much for your positive feedback! We are glad you enjoyed your stay. We hope to see you again in the future.
by A verified traveler
Posted 28 May 2024
This hotel is scamming people
Comment from Hotel Management
29 May 2024 by Samantha Watson, Hotel Management
Hi Sir,Thank you for your review. You had called me this morning regarding smoking fee that was imposed upon your departure. We are sorry but that is the policy as this is non smoking hotel. We had to use ozone machine for 24 hours so that the smell of smoke could be taken out of the room as it would not be fair to non smokers to stay in that room. Charging 250 for smoking in room is also printed on guest's registration card. I am sorry once again but this is a policy that we have in place.Thank you.
by A verified traveler
Posted 27 May 2024
Quiet clean...breakfast was not like it used to be..needs some work
Comment from Hotel Management
27 May 2024 by Samantha Watson, General Manager, Hotel Management
Thank you for your feedback. We appreciate you taking the time to leave us a review. Hope to have you again in the future.
by A verified traveler
Posted 23 May 2024
the fire pit would have been my favorite feature although we couldn't use it because there was a group out there sitting side by side and there wasn't enough room. it would have been nice if there was another one that wasn't up against the fence so more people could have enjoyed it.
Comment from Hotel Management
25 May 2024 by Brittany ( Guest Services Agent ) , Hotel Management
Thank you so much for your feedback Lana! We will keep this in mind when letting people know about the fire pit as to be courteous of others trying to use the same features of the hotel. Other than that we are glad that you enjoyed your stay and hope to see you again in the future!
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
25 May 2024 by Brittany ( Guest Services Agent ) , Hotel Management
Thank you for your feedback mark! We greatly appreciate it, so that we can use it to provide a more accomidating stay!
by A verified traveler
Posted 19 May 2024
Staff was very helpful and friendly!
Comment from Hotel Management
25 May 2024 by Brittany ( Guest Services Agent ) , Hotel Management
Thank you so much for your positive feedback Irina ! We are glad you found the staff to be helpful, and that they provided a friendly atmosphere ! We hope to see you again in the future!
by A verified traveler
Posted 7 May 2024
We had scheduled cleaning but they never showed up. Staff was never around when needed. The cleaning staff were unprofessional, when we were leaving one of the cleaning staff members made us stop on the elevator every floor on the way down so she could look around for another staff member.
Comment from Hotel Management
8 May 2024 by Brittany ( Guest Services Agent ) , Hotel Management
Thank you so much Nicole for your feedback. We will use this as a learning tool to provide more accomidating stays in the future. We are also in the middle of training new cleaning staff, so it will be brought to their attention to be more approachable, professional and on task whilst dealing with guest matters. Once again thank you and we hope to see you again!
by A verified traveler from Raleigh
Posted 15 Apr 2024
I liked the size of the room
Comment from Hotel Management
27 Apr 2024 by Melissa Fisher General Manager , Hotel Management
We are so delighted that you enjoyed your stay with us and the accomdations provided. Thank you for taking the time to give us positive feedback.
by A verified traveler
Posted 13 Apr 2024
It was right off the freeway and close to the ball park we were playing at
Comment from Hotel Management
27 Apr 2024 by Melissa Fisher General Manager , Hotel Management
We are so glad that we were a great location for you. We were very glad to host you and hope to have the oppertunity to host you in the future.
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
3 May 2024 by Brittany ( Guest Services Agent ) , Hotel Management
Thank you for you feedback!
