Ratings based on 190 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Nashville
Posted 22 May 2024
I did not expect to end up in a run down motel in the middle of a truckstop. Noisy. Breakfast was a joke
Comment from Hotel Management
23 May 2024 by Manager, Hotel Management
Hello PAULUS, We appreciate your feedback and regret to hear about your experience. Guest satisfaction is important to us, and we take all comments seriously to improve our services for future stays. Your review will be shared with our team for evaluation and enhancements. Thank you for taking the time to share your thoughts with us.
by A verified traveler
Posted 13 May 2024
Trucks everywhere. Noise from interstate 80 heard all night.
Comment from Hotel Management
15 May 2024 by Manager, Hotel Management
Hello kent, We regret to hear that the traffic noise impacted your stay. Your feedback is valuable, and we will address it with our team to improve our guests' experiences in the future. Please feel free to reach out to our management team directly to discuss your stay further.
by A verified traveler
Posted 8 May 2024
Perfect
Comment from Hotel Management
10 May 2024 by Manager, Hotel Management
Hello Linda,We appreciate your feedback and are pleased to hear that you had a positive experience during your stay. Your satisfaction is our top priority, and we hope to welcome you back again in the future.
by A verified traveler
Posted 9 Apr 2024
It was a fine hotel, but the bathroom smelled a bit and there were hairs in the shower and also on the counter which is off-putting.
Comment from Hotel Management
11 Apr 2024 by Manager, Hotel Management
Hello Roxanna, We are sorry to hear about your experience and appreciate the feedback. We will share your comments with our housekeeping team for further review. Cleanliness is of utmost importance to us, and we strive to provide a pleasant stay for all our guests.
by A verified traveler
Posted 1 Mar 2024
It has gone downhill since last year. Needs some up keep done
Comment from Hotel Management
2 Mar 2024 by Manager, Hotel Management
Hello Mark,We appreciate your feedback and take all guest comments seriously. Our team consistently works to enhance our facilities and services. For further assistance or to share more details, please reach out to our management team directly. Thank you for your input.
by A verified traveler
Posted 1 Feb 2024
Comment from Hotel Management
2 Feb 2024 by Manager, Hotel Management
Hello Brenda,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and are thrilled that you had a great experience with us. If there is anything else we can do to improve your next visit, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!
by A verified traveler
Posted 30 Jan 2024 on Hotels
Comment from Hotel Management
1 Feb 2024 by Manager, Hotel Management
Hello John,We are thrilled to hear that you had a 10/10 experience during your stay with us. We strive to provide exceptional service and it is always rewarding to know that we have succeeded. We hope to have the pleasure of welcoming you back in the future for another outstanding stay.
by A verified traveler
Posted 6 Jan 2024
Comment from Hotel Management
9 Jan 2024 by Manager, Hotel Management
Hello james,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any further feedback or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.
by A verified traveler
Posted 1 Jan 2024 on Hotels
Comment from Hotel Management
8 Jan 2024 by Manager, Hotel Management
Hello Wilford, We're sorry to learn that your experience at our hotel was not perfect. We value your feedback and would appreciate it if you could reach out to us directly to share any specific issues you encountered during your stay. We always strive to provide the best service possible and would like to address any concerns you may have had. We hope to have the opportunity to make it up to you in the near future.
by A verified traveler
Posted 17 Nov 2023
Comment from Hotel Management
9 Dec 2023 by Manager, Hotel Management
Hello Michael,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. Should you have any further feedback or questions, please do not hesitate to reach out to us directly. We hope to welcome you back soon for another exceptional stay!
