Ratings based on 21 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Mar 2024
Comment from Hotel Management
23 Mar 2024 by Amanda, Hotel Management
Thank you for your review. We worked diligently to push through a very challenging winter this season. We are glad your stay was satisfactory. We hope to see you again soon.
by A verified traveler
Posted 29 Feb 2024
Comment from Hotel Management
21 Mar 2024 by Amanda, Hotel Management
Thank you for your review. We are glad your stay was satisfactory and we look forward to seeing you again soon.
by A verified traveler
Posted 22 Feb 2024 on Hotels
Comment from Hotel Management
23 Feb 2024 by Amanda, Hotel Management
Thank you very much for your review. We are glad you enjoyed your stay. We strive to make our guests experience as satisfactory as possible. We hope to see you again soon.
by A verified traveler
Posted 9 Oct 2023 on Hotels
Comment from Hotel Management
10 Oct 2023 by Dyonne, Hotel Management
Thank you, Emily! We are glad you had a nice time and hope to see you again soon!
by A verified traveler
Posted 20 Sep 2023 on Travelocity
The veiw was terrific
Comment from Hotel Management
21 Sep 2023 by Amanda, Hotel Management
Thank you very much for your review. We are glad you enjoyed the view. This time of year on Jackson Creek and Black River Basin has an exceptional view with our fall colors and the changing of the seasons. We are very happy your experience with us was positive and we hope you will return in the near future.
by A verified traveler
Amazing Snow River
Posted 11 Sep 2023 on HotelsMy husband and I visited Snow River as a possible wedding venue for our son’s wedding next Fall. We were impressed with the beautiful property and amazing scenery. The wedding coordinator was very cordial and professional. She led the tour of the property and explained the wedding and lodging options available. All of our questions were answered and she explained the accommodations that could be made to fit our needs. Our son and his fiancée were excited to choose Snow River as their dream wedding venue. We look forward to celebrating at stunning Snow River in October 2024.
Comment from Hotel Management
14 Sep 2023 by Amanda, Hotel Management
Thank you so much for sharing your wonderful experience at Snowriver Mountain Resort! We are absolutely thrilled to hear that you and your husband had such a positive visit while exploring our venue for your son's wedding next Fall.It's fantastic that you were impressed with our beautiful property and breathtaking scenery. We believe that a stunning backdrop adds that extra touch of magic to any special occasion. We're also delighted to hear that our wedding coordinator provided a cordial and professional experience for you both. We pride ourselves on our attentive and dedicated staff who are committed to making every visit memorable.We're absolutely honored that your son and his fiancée have chosen Snowriver Mountain Resort as their dream wedding venue. October 2024 will be here before we know it, and we can't wait to celebrate this joyous occasion with you all. We'll work tirelessly to ensure it's a truly magical and unforgettable experience for everyone involved.Thank you once again for selecting Snow River, and we eagerly anticipate the incredible celebration ahead.
by A verified traveler
Good Room. A Bit Remote. Work in Progress.
Posted 6 Sep 2023 on HotelsUp on the hill. Construction site around. Takes a walk to have a good view. No other amenities. Room was spacious and renovated well.
Comment from Hotel Management
7 Sep 2023 by Dyonne, Hotel Management
Thank you for the feedback. We are currently under construction to provide a quality experience for our guests.
by A verified traveler
Posted 4 Sep 2023 on Travelocity
Comment from Hotel Management
24 Sep 2023 by Amanda, Hotel Management
Thank you for taking the time to leave us a review. If you have any suggestions we would be happy to hear them as we are working very hard to better our guests experience at our resort.
by A verified traveler
Posted 23 Aug 2023
Negatives:
Rooms didn't get cleaned during our stay, no dresser, no closet, no hooks no table, nowhere to put clothes or luggage; no shelves or ledges on anything the shower to put shampoo bottle or soap on, no extra hooks to dry towels, water form the shower gets all over the bathroom floor, water takes 20 minutes to warm up; no air conditioning; 1 box fan in the room but no outlet to plug it into unless i unplug the fridge or tv or lamp... absolutely no available outlets int he room, 2 USB ports in a clock was all there was. 1 outlet in the bathroom, which was connected to the light switch, so I could plug the fan in in the bathroom, but to run it overnight I had to leave the washroom light onto power the fan. Window opened but had no screen so opening it let in mosquitoes. Toilet paper roll was behind where your shoulders are when you sit on the toilet. You seriously need to hire a designer.
Common areas were dark and unfinished, obviously under construction - lots of mud and dirt.
Positive:
Rooms were quiet
Staff was very friendly
Comment from Hotel Management
24 Aug 2023 by Amanda, Hotel Management
We are sorry your stay was unsatisfactory. Unfortunately you caught us in the middle of all our renovations to better our guests experience. Your concerns have been relayed to management when you voiced your concerns to front desk. Some of the issues are already being taken care of. Hopefully you understand and will give us another chance in the future.
by A verified traveler
Posted 13 Aug 2023
Resort is under construction. Our room was fine, but most of the facilities at the resort were not available. Could be a nice place in a few years.
Comment from Hotel Management
14 Aug 2023 by Amanda, Hotel Management
We are sorry your stay was a little unsatisfactory. All the renovations and construction is being done to better our guests experience and unfortunately you caught us in the middle of the most of it this summer. Hopefully you come back again to see all the progress made. Sorry for any inconvenience.
