Ratings based on 72 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
Very nice staff and great rooms and views
by A verified traveler from Columbus
Posted 8 Apr 2024
This place was so great I wished I could have stayed longer. The only warning I have is that it is on a mountainside so you will need to bring food with you or take buses/taxis for your lunch and dinner.
by A verified traveler
Posted 27 Dec 2023
The staff was wonderful! Very helpful! The hot springs are amazing
by A verified traveler
Posted 8 Jul 2023
Wonderful baths, beautiful views, delicious Japanese food, exceptionally warm and helpful staff. Truly a wonderful get away. The chef graciously accommodated our vegetarian diet. Staff made sure all our needs were met and helped facilitate transportation for a day trip to Nachi Falls. Amenities were thoughtful. Grounds were under some renovation during our visit, but it was peaceful and very enjoyable. Wakayama station was a convenient hub for coming and going.
by A verified traveler
Nothing fantastic
Posted 22 Mar 2020 on HotelsStaff were friendly but not informative. They didn’t inform us about the amenities to use for the onsen. Onsen too cramp and products offer are limited. No socks provided in the room too. We booked half board but was told it’s room only. The hot water takes 5 mins to come out. View is beautiful
by A verified traveler
A good onsen resort
Posted 31 Dec 2019 on HotelsIt's a very pleasant stay with exceptionally good dinner and services. The room is cosy and clean with a beautiful view. The onsens are good too.
by A verified traveler
A relaxing end to our two week tour of Japan
Posted 10 May 2019 on HotelsChoose one of the three new suites in the annex and you’ll be enjoying a high-end Spa hotel... big rooms with comfy beds, European style shower-room, sun-deck with private hot-tub and great sunset views over the harbour, also enjoyed by the traditional Onsen baths.
Evening dinner is pricey but an investment in top quality Japanese Kaiseki - a tasting menu of the best local fish and traditional cuisine. Make sure you book the night before, as there are very few alternatives in the immediate vicinity.
There isn’t a lot to do locally but the hotel offers a free shuttle-bus to and from Wakayama centre.
Mostly though, you’ll enjoy relaxing on the sun deck watching the fishing boats come and go with their daily catch.
Recommended
for Everyoneby A verified traveler from hong kong
Lizard
Posted 13 Aug 2018My children are afraid of lizard . Unfortunately , there was one lizard in our washroom during our stay .if you have kids who are afraid of insects , be aware of that
by A verified traveler from New York
Posted 6 Aug 2018
The photos make the hotel look better than it is. It’s tired and too out the way. However, staff were helpful and found us a nice local Japanese restaurant
by A verified traveler from Wakayama
Posted 5 Aug 2018
Very traditional. Could use some TLC in the rooms. Bathhouse lovely. Staff very nice. Traditional breakfast only, but lovely.
