Ratings based on 9 Verified Reviews
4.6 Room cleanliness
5.0 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Madison
Posted 9 Mar 2024
Don’t stay here if you want a place that prioritizes providing a high level of hospitality and customer service. We thought we chose a great place to celebrate our 30th anniversary and to celebrate my being cancer free for over 5 years. Staying at this place ended up being frustrating and disappointing in several ways. On the first day, the TVs in the 2 bedrooms didn’t work. The ceiling fan didn’t work in the second bedroom and the dresser drawers kept sliding open. My husband banged his knee a couple times while he was trying to fix the TV. He did this because it took a couple of days for property management to send anyone over to rectify the situation. When the “condo inspector” came over, she thought she fixed it but as soon as she left, the TV didn’t work again. This condo inspector failed to see that there was a big hole in a wall, the toilet in the master bathroom had toilet tissue still in the bowl prior to our arrival, the sliding door to the lanai was grimy and streaky, the electrical junction box in the wall between the kitchen and master bedroom was loose and pulling out of the wall, the chains on the window shades kept breaking apart, and there was a problem with the ice maker in the refrigerator. There were other shortcomings, which are minor but too numerous to mention in a review. For the price we paid for our stay, we wouldn’t expect these kinds of issues and shortcomings. My husband emailed customer service describing our experience and the flaws of the cond
Comment from Hotel Management
8 Apr 2024 by Michael C., Hotel Management
Thank you so much for bringing these issues to our attention! We sincerely apologize for the inconvenience and disappointment experienced during your stay with us. Your feedback is valuable, and we will address these issues with our team to ensure a better experience for future guests.
by A verified traveler
Posted 3 Dec 2023 on Hotels
Comment from Hotel Management
5 Dec 2023 by Michael C., Hotel Management
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
by A verified traveler
Posted 16 Nov 2023
Comment from Hotel Management
28 Nov 2023 by Michael C., Hotel Management
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
by A verified traveler
Posted 23 Oct 2023
This was a fantastic stay! The apartment was beautiful and clean. Everything we needed was provided. I would definitely stay there again in the future. Also, the communication and instructions was easy and accurate. We really enjoyed our stay!!!
Comment from Hotel Management
25 Oct 2023 by Michael C., Hotel Management
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
by A verified traveler
Luxury on a budget
Posted 5 Sep 2023 on HotelsThe place was beautiful and the local neighbors were so friendly! The beach chairs, towels, umbrellas & boogie boards were an extra plus since we took our 2 grandsons. We had an issue with the TV not working in the room & called & Catherine sent someone out asap. They had the air conditioner on for our arrival & the place was cooked down & it circulates threw entire house. The 2 bedrooms with separate bathrooms was perfect!
Comment from Hotel Management
6 Sep 2023 by Michael C., Hotel Management
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
by A verified traveler from Flushing
Posted 29 Aug 2023
nice and quiet
Comment from Hotel Management
6 Sep 2023 by Michael C., Hotel Management
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
by A verified traveler
Posted 21 May 2023 on Hotels
Comment from Hotel Management
23 May 2023 by Michael C., Hotel Management
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
by A verified traveler
Posted 6 Aug 2022
by A verified traveler from chino hills
Posted 18 Jun 2022
Terrific base of operations. The unit is totally equipped at the kitchen, room and gear level for snorkeling to beach adventures. Nice neighbors to!
Comment from Hotel Management
18 Jun 2022 by Michael C., Hotel Management
Thank you so much for reviewing your stay with us!
We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
