Ratings based on 538 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
No parking room was not ready
Need refound
Comment from Hotel Management
26 May 2024 by Gar, Hotel Management
Aloha Gabriel,Mahalo for bringing this to our attention. We're very sorry for the inconvenience you experienced regarding parking and your room not being ready. This is certainly not the level of service we aim to provide.Rest assured, we will thoroughly investigate this situation. Once again we apologize for the inconvenience.i hou (until we meet again). Mahalo,Guest Services
by A verified traveler
Posted 19 May 2024
The sound insulation in our room was poor. I could clearly hear people talking in the neighboring rooms. Additionally, the hotel frequently hosts poolside entertainment, resulting in loud music from outside being easily audible. Our room, located on the 2nd floor and facing the pool, was particularly affected.
Comment from Hotel Management
19 May 2024 by Izzy , Hotel Management
Aloha,Mahalo for your review. We sincerely apologize for the inconvenience caused by the noise disturbance during your stay. Your feedback regarding sound insulation is valuable, and we will immediately address this issue to ensure a more peaceful experience for our guests. Please accept our apologies, and we hope to have the opportunity to welcome you back for a more enjoyable stay.
by A verified traveler
Posted 18 May 2024
We loved the retro and boutique vibes! The fun swings on the bar and the amazing Speakeasy, the Green Lady! We did t get a chance to use the pool or hot tub, but they looked beautiful!
Our room was nice sized, however, the really should have used the space for a bigger shower, v useless shelves in the kitchen area. Would suggest using the shelves for wine glasses? Shower is only large enough for one person and barely that. Also, the lightswitch is attached to to bathroom fan. I get it, it's humid here, however there must be aquieter fan- we even asked the front desk about this as seriously was like a jet engine sound if you needed the light on in the bathroom, which, yeah, ya do sometimes, so that was definitely frustrating. Other than that we LOVED the place! Just get quieter fans:)
Comment from Hotel Management
19 May 2024 by Izzy , Hotel Management
Aloha, Thank you for your review! We're delighted you enjoyed our retro and boutique ambiance, including the Green Lady! We apologize for any inconvenience with the shower size and bathroom fan noise. We appreciate your suggestions and will work to enhance these aspects for a more enjoyable stay. Thank you for your valuable feedback, and we look forward to hosting you again soon!
by A verified traveler
Posted 16 May 2024
It was livable, but lacked many aspects of what we we expected. No one came to freshen up the room while we were gone after the first night, no breakfast available on premises, anamenity fee for the existence of a nice pool area we didn't use, if we'd had a car, it would have cost $40 a night for parking in addition to that fee.
Comment from Hotel Management
16 May 2024 by Gar, Hotel Management
Aloha Barry,Mahalo for sharing your feedback with us. We're sorry to hear that your stay did not meet your expectations. We apologize for the oversight in housekeeping services and any inconvenience it may have caused. While we do not offer breakfast on-site, we appreciate your suggestion and will consider it for future improvements.Regarding the amenity fee and parking costs, we understand your concerns and will take them into account as we strive to enhance our guest experience. We value your input and hope to have the opportunity to provide a better experience on your next visit. A hui hou (until we meet again).Mahalo,Guest Services
by A verified traveler
Posted 13 May 2024
Everything was great except for the ants
Comment from Hotel Management
15 May 2024 by Izzy , Hotel Management
We're glad you enjoyed your stay overall, but we're sorry to hear about the ant issue. We take cleanliness seriously and will address this immediately. Thank you for bringing it to our attention. We hope to have the opportunity to exceed your expectations in the future!
by A verified traveler
Posted 8 May 2024
NA
Comment from Hotel Management
9 May 2024 by Izzy , Hotel Management
Mahalo for your rating! We hope you enjoyed your stay and look forward to welcoming you back in the future.
by A verified traveler
Posted 7 May 2024
This is a motel, not a hotel. Value and service was unsatisfactory.
Comment from Hotel Management
8 May 2024 by Izzy, Hotel Management
We apologize for falling short of your expectations. We strive to offer quality service and comfort to all guests. Your feedback helps us improve. We hope you give us another chance to provide a better experience. Please let me know if there is anything we can do to improve your stay next time!
by A verified traveler
Posted 6 May 2024
Not as advertised. Was told it was a quiet oasis and it was a college party bar with some rooms on it. No parking. Everything was a lie.
Comment from Hotel Management
8 May 2024 by Izzy , Hotel Management
We apologize for the discrepancy between your expectations and experience. We'll review our marketing materials for accuracy. We regret any inconvenience caused by noise and parking. Your feedback is crucial for our improvement. We hope to have the opportunity to restore your trust in us!
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
4 May 2024 by Gar, Hotel Management
Aloha Rana,Mahalo for your feedback! We're glad to hear you had a positive experience at White Sands Hotel. Your support means a lot to us. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. A hui hou! Mahalo,Guest Services
by A verified traveler
Posted 25 Apr 2024
Enjoyed my stay!! Excellent
Comment from Hotel Management
4 May 2024 by Gar, Hotel Management
Aloha Keith,Aloha and mahalo for the perfect rating! We're thrilled you enjoyed your stay at White Sands Hotel. Your support is truly appreciated, and we can't wait to welcome you back for another wonderful experience. Me ke aloha pumehana (with warm regards)!Mahalo,Guest Services
