Ratings based on 533 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Everything was great except for the ants
by A verified traveler
Posted 8 May 2024
NA
Comment from Hotel Management
9 May 2024 by Izzy , Hotel Management
Mahalo for your rating! We hope you enjoyed your stay and look forward to welcoming you back in the future.
by A verified traveler
Posted 7 May 2024
This is a motel, not a hotel. Value and service was unsatisfactory.
Comment from Hotel Management
8 May 2024 by Izzy, Hotel Management
We apologize for falling short of your expectations. We strive to offer quality service and comfort to all guests. Your feedback helps us improve. We hope you give us another chance to provide a better experience. Please let me know if there is anything we can do to improve your stay next time!
by A verified traveler
Posted 6 May 2024
Not as advertised. Was told it was a quiet oasis and it was a college party bar with some rooms on it. No parking. Everything was a lie.
Comment from Hotel Management
8 May 2024 by Izzy , Hotel Management
We apologize for the discrepancy between your expectations and experience. We'll review our marketing materials for accuracy. We regret any inconvenience caused by noise and parking. Your feedback is crucial for our improvement. We hope to have the opportunity to restore your trust in us!
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
4 May 2024 by Gar, Hotel Management
Aloha Rana,Mahalo for your feedback! We're glad to hear you had a positive experience at White Sands Hotel. Your support means a lot to us. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. A hui hou! Mahalo,Guest Services
by A verified traveler
Posted 25 Apr 2024
Enjoyed my stay!! Excellent
Comment from Hotel Management
4 May 2024 by Gar, Hotel Management
Aloha Keith,Aloha and mahalo for the perfect rating! We're thrilled you enjoyed your stay at White Sands Hotel. Your support is truly appreciated, and we can't wait to welcome you back for another wonderful experience. Me ke aloha pumehana (with warm regards)!Mahalo,Guest Services
by A verified traveler from concord
Posted 24 Apr 2024
Hotel is nicely designed
Comment from Hotel Management
4 May 2024 by Gar, Hotel Management
Aloha Dai,Mahalo for the glowing review! We're thrilled to hear that you appreciate the design of White Sands Hotel. Creating a beautiful and comfortable space for our guests is a top priority for us. We can't wait to welcome you back for another stay in our thoughtfully designed accommodations. A hui hou (until we meet again)! Mahalo,Guest Services
by A verified traveler
Posted 21 Apr 2024
Exactly the vibe that was advertised
Comment from Hotel Management
4 May 2024 by Gar, Hotel Management
Aloha Nicole,Mahalo for the wonderful feedback! We're thrilled to hear that our hotel delivered the exact vibe you were expecting. Providing an authentic experience is our goal, and we're delighted that you felt it during your stay. We can't wait to welcome you back for more of the same laid-back island vibe. A hui hou (until we meet again)!Mahalo,Guest Services
by A verified traveler
Posted 21 Apr 2024
We had a great experience. They upgraded us to a suite free of charge because they said our room wasn't ready. It was an amazing room with a huge balcony overlooking the hottub area. It is a fun, smaller hotel off the main drag of waikiki where you can walk to everything. The pool area is fun and cute! They also held out bags and let us hang out at the pool after checkout because our flight didn't leave until night time. Staff was super friendly and helpful.
Comment from Hotel Management
21 Apr 2024 by Gar, Hotel Management
Aloha Casey Jean,It sounds like you had a fantastic experience at White Sands Hotel! We're delighted to hear that you enjoyed the upgrade to a suite and that you had a wonderful room with a balcony overlooking the hot tub area. It's great to know that you found our hotel to be fun and conveniently located within walking distance of everything in Waikiki. We're glad that you enjoyed the pool area and that our staff was friendly and helpful throughout your stay. Thank you for sharing your positive experience, and we hope to welcome you back again soon for another memorable stay!Mahalo,Guest Services
by A verified traveler
Posted 17 Apr 2024
This facility is a little bit of a catfish. The rooms don’t look like the pictures shown. The pool area and bar are probably the area that looks most like the pictures. The jacuzzi was not working the first 2 days we were there and we had rainy days so it would have been nice to have it working. There is no elevator as a warning. Our family had 2 separate rooms in one of the rooms had bugs on the bed so please check beds upon arrival. Overall it was an ok experience, the staff was always so helpful, they quickly solved the bug situation and got another room ready. The location was great walking distance to the beach and all the stores too might need to get to.
Comment from Hotel Management
19 Apr 2024 by Gar, Hotel Management
Aloha Marisela,Thank you for sharing your feedback with us. We're sorry to hear that your experience didn't fully meet your expectations and that you encountered issues with the jacuzzi and bugs in one of the rooms. However, we're glad to hear that our staff was helpful and promptly addressed the bug situation by providing another room.We apologize for any inconvenience caused by the discrepancies between the room pictures and the actual experience. Your insights are important to us, and we'll use them to make improvements where necessary.We appreciate your kind words about our staff and the hotel's location. We're glad that you found our team to be helpful and that you enjoyed the convenience of our location near the beach and stores.If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know.Mahalo,Guest Services
