Ratings based on 995 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Staff was very nice and helpful . Property not on beach. So a small walk.
by A verified traveler
Posted 25 May 2024
We enjoyed the friendly staff throughout our stay. The hotel staff, especially the room service staff, were impeccable. Our room was beautifully cleaned and well maintained each time we left for the day. They neatly arranged our kitchen groceries, bathroom items and perfume/cologne. We loved this hotel very much and highly recommend.
by A verified traveler
Posted 16 May 2024
해어드라이기가 눈에 잘 보이는 곳에 있으면 좋겠습니다
애완동물 동반은 보기 안좋습니다
by A verified traveler
Posted 11 May 2024
Couldn’t have been better. They treat you like royalty. They always ensured we had sufficient water bottles or restocked us, valet brought our vehicle out ahead of time, very friendly staff. Housekeeping is the real MVP for coming multiple times to check up on us and restock our waters. 10/10 stay. Will definitely be back. Thank you
by A verified traveler
Posted 7 May 2024
Overall it is good
Comment from Hotel Management
9 May 2024 by Christie T./Executive Assistant, Hotel Management
Aloha Susie,Thank you for choosing to say at Ka Laʻi Waikiki Beach on your recent trip to Hawaii.We appreciate you taking the time to share your stay experience with us, and we are happy to hear that you had a pleasant experience overall.We hope that you had a relaxing flight back home and all of us certainly hope to serve you here again in Waikiki, Susie!Warmest aloha,
by A verified traveler
Posted 27 Apr 2024
by A verified traveler
Posted 20 Apr 2024
1st class property.
Comment from Hotel Management
8 May 2024 by Christie T./Executive Assistant, Hotel Management
Aloha Tanies,Thank you for choosing to stay at Ka Laʻi Waikiki Beach for your family vacation.We are thrilled to hear that you felt the hotel was "1st class property" and all of us are truly grateful for your feedback.We hope that you had a relaxing flight back home and we hope to welcome you all again in the near future, Tanies!Warmest aloha,
by A verified traveler
Posted 19 Apr 2024
I believe this was one of the best experiences ever, when it came to the service, and resort!! Everything was above and beyond!!
Comment from Hotel Management
8 May 2024 by Christie T./Executive Assistant, Hotel Management
Aloha Kevin,Thank you for allowing us to serve you on your recent stay in Waikiki.We are grateful for you taking the time to kindly share your hotel experience with us and we are delighted to learn that our service was "above and beyond!" and this certainly means a lot to us.All of us will truly hope to welcome you back here in Waikiki, Kevin!Warmest aloha,
by A verified traveler
Posted 8 Apr 2024
The property was very clean and safe. Great location to the beach and restaurant.
Comment from Hotel Management
22 Apr 2024 by Christie T./Executive Assistant, Hotel Management
Aloha Chelle,Thank you for choosing to stay at Ka Laʻi Waikiki Beach during your trip to Honolulu.We are delighted to learn that you found the location "great" and felt the property "very clean and safe."We are certainly grateful for you taking the time to share your hotel impression with us and will look forward to welcoming you back in the near future, Chelle!Warmest aloha,
by A verified traveler
Posted 28 Mar 2024
Staff was incredible.
Rooms amazing with the exception of the terrible beds and linens.
Only complaint the resort fee we get charged is outrageous and the perks you get for it are falsely advertised.
Comment from Hotel Management
16 Apr 2024 by Tsuyuri Masuda - Guest Relations Manager, Hotel Management
Aloha Ms. Hrelia,Thank you for your recent stay with us at Ka La'i Waikiki Beach and taking the time to provide us to with your valuable feedback. We sincerely apologize that the amenities included in the resort fee was not feasible and linens were not up to our standards. We will take this feedback to the pertinent department staff to reassess the areas of service improvement for our guests.
