Ratings based on 1,385 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jun 2024
Elevators did not work all time, noisy at night
by A verified traveler from San bruno
Posted 22 Jun 2024
Everytjing was awesome just the loud noises at night
Comment from Hotel Management
22 Jun 2024 by Guest Experience Manager, Hotel Management
Aloha Silvia, Mahalo for choosing us for your trip to Waikiki. We are glad you liked your stay and had a wonderful time here. However, we apologize for the noise disturbances you encountered during the evening. Please know in the future that our front desk is available around the clock to make the most of your visit, and we do have quieter rooms available. We would welcome the opportunity to have you back again soon.Mahalo,Samantha LondynskyGuest Experience Manager
by A verified traveler
Posted 21 Jun 2024
It was right where we wanted to be. It was close to the beach which was our top concern. The pool was heavenly and so nice.
by A verified traveler
Posted 21 Jun 2024
friendly staff, good water shower pressure, removable shower head, pool tables, daily live music heard from balcony.
Comment from Hotel Management
22 Jun 2024 by Guest Experience Manager, Hotel Management
Aloha Josephine, Mahalo for sharing your experience at Sheraton Princess Kaiulani. With a dedication to providing true aloha hospitality, we are delighted to hear that we exceeded your expectations. It is so nice to read that you loved our wonderful accommodations, outdoor pool, and live music. We look forward to hosting you again whenever your travels bring you back to Hawaii.Mahalo,Samantha LondynskyGuest Experience Manager
by A verified traveler
Posted 18 Jun 2024
Location was excellent. Staff very cordial. Room nice and comfy
by A verified traveler
Posted 18 Jun 2024
It’s clean, walkable to the beach, restaurants and stores. We loved it!!!
Comment from Hotel Management
19 Jun 2024 by Guest Experience Manager, Hotel Management
Dear Monica, Thank you for choosing Sheraton Princess Kaiulani and for your generous comments. We are pleased to know that we exceeded all of your expectations and that you loved our refreshing property. We are also glad that you enjoyed our proximity to the beach, dining places, and more, It was our pleasure accommodating you, and we look forward to welcoming you again soon.Mahalo,Samantha LondynskyGuest Experience Manager
by A verified traveler
Posted 17 Jun 2024
All the staff were pleasant and helpful -
Comment from Hotel Management
18 Jun 2024 by Guest Experience Manager, Hotel Management
Aloha Lisa, Mahalo for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Mahalo once more for choosing Sheraton Princess Kaiulani. We hope to welcome you again soon.Mahalo,Samantha LondynskyGuest Experience Manager
by A verified traveler
Posted 17 Jun 2024
by A verified traveler
Posted 16 Jun 2024
Best staff members in town. Can’t ask for more!
Comment from Hotel Management
17 Jun 2024 by Guest Experience Manager, Hotel Management
Aloha Xin,Mahalo for your review regarding your stay at Sheraton Princess Kaiulani. It is a pleasure to know we were able to exceed your expectations. We strive to ensure every guest has a comfortable and relaxing stay, and we will enjoy sharing your compliments with our associates. Mahalo once more for your feedback, and we look forward to welcoming you back if your travels bring you to Oahu again.Mahalo,Samantha LondynskyGuest Experience Manager
by A verified traveler
Posted 16 Jun 2024
Just very expensive but a very nice hotel
