Ratings based on 980 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
We are from the Waikiki area but this is the first time I've stayed at the Queen Kap. I get coffee in their lobby all the time when I come to town. I was there with my elderly father to bring him back to the island one last time to relive and revisit his childhood memories. The hotel was a perfect location for us because he grew up in Kaimuki neighborhood. I was able to arrange an electric scooter that allow him to get around the property and the area. In and out valet parking was great, easy, fast and convenient and everyone showed me and my dad the old school Aloha Spirit we used to know. ALL the staff were kind, professional, responsive and caring. The property amenities were great. Our ADA equipped room was clean and easy for my dad to use. We could pull his scooter in and out several times a day to go out for walks and get in and out of the hotel very easily. We have zero complaints.
Comment from Hotel Management
1 May 2024 by Guest Experience Manager, Hotel Management
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!
by A verified traveler
Posted 26 Apr 2024
The staff was so friendly & made our Honeymoon perfect!
Comment from Hotel Management
27 Apr 2024 by Guest Experience Manager, Hotel Management
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Guest Experience Manager, Hotel Management
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.
by A verified traveler
Posted 18 Apr 2024
Loved our stay here! Check in process was quick and easy. We enjoyed the welcome drinks. We encountered some issues with our room during the first few days but after speaking to the front desk they resolved the issue. Great customer service, they were helpful, knowledgeable and accommodating. Brunch was great at the Deck restaurant. Loved the view of Diamonhead from the restaurant and pool. Lots of paid/free parking around the hotel. Hotel was easily accessible to and from everywhere we needed to go.
Comment from Hotel Management
19 Apr 2024 by Guest Experience Manager, Hotel Management
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!
by A verified traveler
Posted 17 Apr 2024
Staff really friendly, and the Place was cool, but ice machines were not great. Had to go buy ice several times, which was annoying for such a expensive room.
Comment from Hotel Management
19 Apr 2024 by Guest Experience Manager, Hotel Management
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!
by A verified traveler
Posted 13 Apr 2024
I love this hotel! I’ve stayed here at least a half dozen times over the past few years and it is consistently LOVELY. Excellent customer service, clean rooms, nice amenities, great dining (Deck is awesome and their brunch is delicious). Queen Kapiolani is a 10/10 every time. An older hotel but very well maintained and has a lovely aesthetic.
Comment from Hotel Management
13 Apr 2024 by Guest Experience Manager, Hotel Management
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!
by A verified traveler
Posted 10 Apr 2024
location is fine.
Comment from Hotel Management
12 Apr 2024 by Guest Experience Manager, Hotel Management
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!
by A verified traveler from houston
Posted 31 Mar 2024
Nice property just dissapointed i paid for ocean view balcony did not get my balcony feel like i should get some credit everythjng else was ok but in picture it showed kitchette my room was tiny
Comment from Hotel Management
1 Apr 2024 by Guest Experience Manager, Hotel Management
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.
by A verified traveler
Posted 26 Mar 2024
People friendly
Comment from Hotel Management
29 Mar 2024 by QK Hotel, Hotel Management
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!
by A verified traveler
Posted 24 Mar 2024
Comment from Hotel Management
26 Mar 2024 by Guest Experience Manager, Hotel Management
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.
