Ratings based on 1,670 Verified Reviews
4.2 Room cleanliness
4.5 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
16 May 2024 by OHANA Waikiki East By OUTRIGGER, Hotel Management
Aloha Christopher,Thank you for the feedback! We look forward to welcoming you again in the future!Mahalo,
by A verified traveler
Posted 14 May 2024
Needs a upgrade fast
Comment from Hotel Management
15 May 2024 by OHANA Waikiki East by OUTRIGGER Management, Hotel Management
Aloha Dilkert. Thank you for being a valued guest at the OHANA East. We are delighted to know that our ongoing transformation is anticipated to be completed in the end of Fall 2024. We hope we get the chance to welcome you back and re-experience the true essence of the OHANA East. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management
by A verified traveler
Posted 14 May 2024
The people working were accommodating and friendly.
Comment from Hotel Management
15 May 2024 by OHANA Waikiki East by OUTRIGGER Management, Hotel Management
Aloha Matthew. Thank you for your positive review with our staff. They will be happy to know the service they provided was friendly and accommodating. We hope we get the chance to welcome you back! Warm Island Regards, OHANA Waikiki East by OUTRIGGER Management.
by A verified traveler
Posted 13 May 2024
Currently under renovation so some inconvenience and quality issues, but the staff really made up for it.
Comment from Hotel Management
14 May 2024 by OHANA Waikiki East by OUTRIGGER Management, Hotel Management
Aloha Tepairu. Mahalo for your feedback. We sincerely apologize for the construction noise being done at our hotel; however, we appreciate your feedback as it will aid to improve in our overall service. After our completed transformation, we wish to welcome you back and experience the true essence of the OHANA Waikiki East by OUTRIGGER. Should you have any additional feedback, please let us know. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management
by A verified traveler
Posted 11 May 2024
not too clean
Comment from Hotel Management
15 May 2024 by OHANA Waikiki East by OUTRIGGER Management, Hotel Management
We would like to sincerely apologize for the room accommodations you had and the cleanliness you encountered during your stay with us. If you have any additional feedback of what was not too clean, please do not hesitate to let us know. We take your feedback seriously and would be delighted to provide you with a follow-up. Warm Island Regards, OHANA Waikiki East by OUTRIGGER Management.
by A verified traveler
Posted 11 May 2024
My room was under the floor where construction renovations were being made. All the constant drilling sounded like it was in my room. The we're paper thin. There was a 2 to 3 inch gap at bottom of door because it didn't fit the space. When neighbors besides us closed their door our door rattled it would scare me because it made our door sound like someone one was trying to get in. The room next-door had children that would wake up and scream between 5am. and 6am. every morning. The drilling from construction started 9 ended about 3. I was told at check-in to ask everyday for a different room. We did and nothing was available. The last day something was. I was never told that construction going to be above our room, and you could also hear our neighbors talk in our room. We have never experienced any vacation like this. The hallway to get to our room stinks. Room very outdated. I also have asthma and use a inhaler often because of smell and dust. So disappointed it was a nightmare staying there. It was supposed to be a vacation of a lifetime for my daughters and I.
Comment from Hotel Management
14 May 2024 by OHANA Waikiki East by OUTRIGGER Management, Hotel Management
Aloha. Mahalo for your feedback. We sincerely apologize for the construction noise being done at our hotel; however, we appreciate your feedback as it will aid to improve in our overall service. Our management team has reached out to gather further details during your stay with us. Should you have any additional feedback, please let us know. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management
by A verified traveler
Posted 8 May 2024
The coziness was great. Construction not so much.
Comment from Hotel Management
8 May 2024 by OHANA Waikiki East by OUTRIGGER Management, Hotel Management
Mahalo Harry J for the 5 out of 5 rating. We love hearing our guests enjoying the coziness and comfort right from the hotel. We appreciate your feedback and look forward to welcoming you back to the OHANA East. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management
by A verified traveler from Glendora
Posted 8 May 2024
Comment from Hotel Management
9 May 2024 by OHANA Waikiki East by OUTRIGGER Management, Hotel Management
Mahalo Deborah for the 5 out of 5 rating. We appreciate your feedback and look forward to welcoming you back to the OHANA East. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management
by A verified traveler
Posted 8 May 2024
Intolerable construction noise and inconvenience. We were relying on using the facility extensively for our holiday because of health reasons. Construction prevented this for more than 2 days.
Comment from Hotel Management
8 May 2024 by OHANA Waikiki East by OUTRIGGER Management, Hotel Management
Aloha Duane. Mahalo for your feedback. We sincerely apologize for the construction noise being done at our hotel; however, we appreciate your feedback as it will aid to improve in our overall service. After our completed transformation, we wish to welcome you back and experience the true essence of the OHANA Waikiki East by OUTRIGGER. Should you have any additional feedback, please let us know.Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management
by A verified traveler
Posted 6 May 2024
Property was under construction. Should be a flag when booking
Comment from Hotel Management
7 May 2024 by OHANA Waikiki East by OUTRIGGER Management, Hotel Management
Aloha Daren. Mahalo for your feedback. We sincerely apologize for the construction noise being done at our hotel; however, we appreciate your feedback as it will aid to improve in our overall service. After our completed transformation, we wish to welcome you back and experience the true essence of the OHANA Waikiki East by OUTRIGGER. Should you have any additional feedback, please let us know.Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management
