Ratings based on 1,848 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
No hot water in sink and shower. They stated just to run water till it is hot. Only did to lute warm. Very disappointing
by A verified traveler
Posted 1 May 2024
Very clean and staff friendly
by A verified traveler
Posted 1 May 2024
The beach was near.The breakfast was good. The people were nice and helpful. Location was great. Beds were comfortable.
Comment from Hotel Management
2 May 2024 by Assistant General Manager, Hotel Management
Aloha Beverly,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear your feedback about our pristine hotel, accessible location, comfortable room, and the outstanding service offered by our friendly associates. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager
by A verified traveler
Posted 30 Apr 2024
We arrived and they did not have our reservation and did not want to help us at all so we contacted expedida so see what can be done and they tried to contact the property but no one bothered to answer the phone so we had to get a completely new hotel !
Comment from Hotel Management
2 May 2024 by Assistant General Manager, Hotel Management
Aloha Jessica,Mahalo for bringing this to our attention. We regret that we did not meet your expectations during your stay with us. Such an experience is not typical of the high standards we strive to maintain. Your feedback is valuable to us, and we will ensure that the relevant department receives it for future improvements. If you wish to discuss your stay further, please feel free to contact us directly. We appreciate your feedback and we hope to have the opportunity to provide you with a more satisfactory experience in the future.Mahalo,John QuijanoAssistant General Manager
by A verified traveler
Posted 30 Apr 2024
Expedia website site says resort fees are included, it’s a lie. The hotel charged us. Expedia will not reimburse us
by A verified traveler
Posted 30 Apr 2024
Close enough to the beach but far enough it’s not too congested with people
Comment from Hotel Management
30 Apr 2024 by Assistant General Manager, Hotel Management
Aloha Adriana,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled you enjoyed your visit and liked our accessible location. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager
by A verified traveler
Posted 30 Apr 2024
by A verified traveler
Posted 29 Apr 2024
Great location, fair price. Only negative would be closet size, about 8 inches wide.
Comment from Hotel Management
29 Apr 2024 by Assistant General Manager, Hotel Management
Aloha Robert,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear you enjoyed your visit and liked our accessible location. Your feedback is of utmost importance to us, and we assure you that it will be shared with the relevant department to enhance our services. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Assistant General Manager, Hotel Management
Aloha Rucell Mae,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted to hear about your perfect rating. It was a pleasure hosting you and we look forward to welcoming you back soon.Mahalo,John QuijanoAssistant General Manager
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Assistant General Manager, Hotel Management
Aloha Xudong,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear that you enjoyed your stay. Hosting you was our pleasure and we look forward to your next visit.Mahalo,John QuijanoAssistant General Manager
