Ratings based on 982 Verified Reviews
4.3 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
Enjoyed my stay at the hotel.Would be visiting again real soon.
Comment from Hotel Management
4 May 2024 by Coconut Waikiki Hotel Management, Hotel Management
Aloha Eleni! Thank you for being our guest during your recent visit to Waikiki. I'm so happy to hear that our staff helped make your time in paradise enjoyable. We can't wait to welcome you back again very soon!
by A verified traveler
Posted 30 Apr 2024
Very good customer service! All the staff are very friendly and helpful!
Comment from Hotel Management
4 May 2024 by Coconut Waikiki Hotel Management, Hotel Management
Aloha Hay Fok! Mahalo for being part of our ohana during your recent stay in Waikiki! Your 5 star rating and kind words are very much appreciated. I must agree, our staff is wonderful and they take great care in ensuring our guests feel at home and well taken care of. You are family now, and we cannot wait to welcome you back to your home in paradise!
by A verified traveler
Posted 30 Apr 2024
price is fair, close to waikiki beach and shopping
Comment from Hotel Management
4 May 2024 by Coconut Waikiki Hotel Management, Hotel Management
Aloha Soon Fatt! Thank you for being our guest and sharing your kind words about the hotel. Our location allows easy access to all of Waikiki, yet is far enough removed to relax. When Hawaii calls again, we will be here ready to welcome you back to paradise!
by A verified traveler
Posted 29 Apr 2024
Great location with great views over the river.
It is an older complex but was very clean.
I would stay there again.
Comment from Hotel Management
4 May 2024 by Coconut Waikiki Hotel Management, Hotel Management
Aloha Bronwyn! Mahalo for staying with us and for the fantastic 5 star rating! I'm thrilled that you enjoyed your time here, and we a so happy we could be a part of your vacation adventure! When Hawaii calls again, we would love to welcome you back to our island home!
by A verified traveler
Posted 26 Apr 2024
I was really happy with this hotel with its good value for the area.
Comment from Hotel Management
4 May 2024 by Coconut Waikiki Hotel Management, Hotel Management
Aloha Garrett! Thank you so much for staying with us and sharing your thoughts about our hotel. I am so happy to know you enjoyed your stay with us, and hope that your vacation in Hawaii was amazing and memorable.
by A verified traveler from Passaic
Posted 25 Apr 2024
I liked the location but the cleanliness is sub par in my opinion. No paper towel to dry your hand in the lobby’s ladies room. Cleaning staff forgot to leave me a tub mat on my second day. Found hair on the shower walls and ceiling. Bedsheet is questionable if changed or not.
Comment from Hotel Management
4 May 2024 by Coconut Waikiki Hotel Management, Hotel Management
Aloha Maria Dana! Thank you for staying with us and for sharing your feedback regarding your recent stay with us. While I am happy to hear that you enjoyed our location, I apologize for the room discrepancies you experienced. Our housekeeping team takes pride in providing a clean, comfortable room for our guests to relax. They will want to know where they missed the mark so they can correct those deficiencies. Your feedback is greatly appreciated. I hope that your time in Hawaii was full of wonderful memories and great adventures. Mahalo again for staying with us.
by A verified traveler
Posted 24 Apr 2024
Front of house staff excellent, very friendly and helpful. Room was a good size with the bonus of a small balcony.
Comment from Hotel Management
4 May 2024 by Coconut Waikiki Hotel Management, Hotel Management
Aloha John! Thank you for being our guest and sharing your kind words about the hotel and staff. As a small, boutique hotel, our goal is to provide a unique, engaging experience, allowing our guests the opportunity to find adventure right outside our doorstep. I trust your time on the island was full of amazing vacation memories. And, when you are ready to make more, we will be here ready to welcome you back!
by A verified traveler
Posted 22 Apr 2024
Not this time.
Comment from Hotel Management
23 Apr 2024 by Coconut Waikiki Hotel Management, Hotel Management
Aloha Patrick! I'm so sorry to hear that your stay with us was less than exceptional. If time permits, we would appreciate you sharing the reasons for your dissatisfaction so we may work to improve the experience for our guests. Thank you for staying with us and I hope your time in Hawaii was fantastic!
by A verified traveler
Posted 16 Apr 2024
Great hotel
Comment from Hotel Management
23 Apr 2024 by Coconut Waikiki Hotel Management, Hotel Management
Aloha Angie! Mahalo for being our guest and sharing such a fantastic rating! I trust you found many great adventures in paradise. We would love to welcome you back on your next vacation to Hawaii!
by A verified traveler
Posted 15 Apr 2024
Sweet small little gem that was very clean and within walking distance to shopping and each. Situated next to the canal was a nice bonus. My only complaint was the street noise at night. The hotel has the older louver windows which adds to the charm but isn’t soundproof. Overall though good value.
Comment from Hotel Management
23 Apr 2024 by Coconut Waikiki Hotel Management, Hotel Management
Aloha Deborah! Mahalo for staying with us and for the wonderful rating and comments. I am so happy to know you enjoyed your stay with us, and hope that your vacation in Hawaii was amazing and memorable.
