Ratings based on 2,699 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 May 2024
great hotel
by A verified traveler
Posted 4 May 2024
People very polite and room clean.
Comment from Hotel Management
4 May 2024 by Guest Service Supervisor, Hotel Management
Aloha Sandra, Thank you very much for your positive review!We hope to have the pleasure of welcoming you back to our hotel in the near future. Thank you once again for choosing to stay with us.Mahalo,
by A verified traveler
Posted 2 May 2024
This was our second time staying at the Aston Waikiki Sunset. Our first time was great. This time we had my handicapped mother. We called the hotel beforehand to request a toilet seat extender and a shower chair. It took one and a half days for them to bring these items after I called housekeeping and the front desk repeatedly. They seemed not to care. We will not be staying here again.
Comment from Hotel Management
4 May 2024 by Guest Service Supervisor, Hotel Management
Aloha Eric,Thank you for returning to the Aston Waikiki Sunset and for taking the time to share your feedback. We deeply regret that your recent experience did not meet the high standards of service that you rightly expected and that we strive to provide, especially during your first visitWe apologize sincerely for the delay and the frustration caused in providing the necessary accessibility accommodations for your mother.Please be assured that we are taking your feedback very seriously. We are currently reviewing our procedures for handling special requests to ensure they are met promptly and with the utmost attention they deserve. It’s our priority to accommodate all guests with sensitivity and urgency, especially when it comes to accessibility needs.We understand your decision regarding future stays, yet we sincerely hope you will reconsider and give us another opportunity to restore your faith in our hotel.Mahalo
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
4 May 2024 by Guest Service Supervisor, Hotel Management
Aloha DanicaMae,Thank you so much for your wonderful review and for giving us a perfect rating!Mahalo
by A verified traveler
Posted 27 Apr 2024
Loves this hotel. Close to the beach and you can cook too with full of cooking equipments.
Comment from Hotel Management
4 May 2024 by Guest Service Supervisor, Hotel Management
Aloha Ryan,Thank you for your wonderful review! We are delighted to hear that you loved your stay at our hotel.It's always our aim to provide a comfortable and enjoyable experience, allowing you to feel at home while exploring the area. We're glad these amenities added value to your stay.We look forward to welcoming you back soon for another memorable visit. Thank you once again for choosing the Aston Waikiki SunsetMahalo
by A verified traveler
Posted 26 Apr 2024
Loved how quit it was and clean! The staff were all really nice and helped us w an early checkout
Comment from Hotel Management
4 May 2024 by Guest Service Supervisor, Hotel Management
Aloha ZantricThank you for taking the time to leave such a lovely review of your stay at our hotel.We hope to have the pleasure of welcoming you back again soon. Thank you for choosing [Hotel Name] for your stay.Mahalo
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
5 May 2024 by Guest Service Supervisor, Hotel Management
Aloha Lai, Thank you so much for your wonderful review and for giving us a perfect rating! Mahalo
by A verified traveler
Posted 22 Apr 2024
Very friendly welcoming! Good location !
Comment from Hotel Management
5 May 2024 by Guest Service Supervisor, Hotel Management
Aloha Jeanne-ManceThank you so much for your kind review! We are delighted to hear that you felt warmly welcomed by our team.We look forward to the opportunity to welcome you back to the Aston Waikiki Sunset in the near future. Thank you for choosing to stay with us and for sharing your experience.
by A verified traveler
Posted 18 Apr 2024
Kind of bad because housekeeper did not come to my room and was pretty dirty and front desk would not give us completely what we need like first aid Band-Aids. They made us walk all the way down to the lobby to get that other than those things. Everything was pretty good.
Comment from Hotel Management
23 Apr 2024 by Kim Asuncion, Hotel Management
Aloha Jennifer, We regret to have left you with this impression. Our staff is trained to provide guests with service that is representative of the aloha spirit, and we apologize that this wasn’t the case for you. We appreciate your candid feedback and have shared it with our team.With Aloha, Kim AsuncionHotel Manager
by A verified traveler from Seattle
Posted 16 Apr 2024
Very convenient location and comes with great amenities for family trip. The view from our unit was a great upgrade too (city, mountain and ocean). Thank you Aston Waikiki Sunset for the hassle free experience.
Comment from Hotel Management
5 May 2024 by Guest Service Supervisor, Hotel Management
Aloha Priscilla, Thank you for sharing your wonderful experience at Aston Waikiki Sunset! We are thrilled to hear that you found our location convenient and the amenities suitable for your family trip. It's great to know that the view from your unit added an extra touch of enjoyment to your stay.We aim to provide a seamless and enjoyable experience for all our guests, and your feedback affirming a hassle-free stay is truly rewarding for us. We look forward to welcoming you and your family back on your next trip and hope to continue exceeding your expectations.Mahalo
