Ratings based on 2,697 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
This was our second time staying at the Aston Waikiki Sunset. Our first time was great. This time we had my handicapped mother. We called the hotel beforehand to request a toilet seat extender and a shower chair. It took one and a half days for them to bring these items after I called housekeeping and the front desk repeatedly. They seemed not to care. We will not be staying here again.
by A verified traveler
Posted 29 Apr 2024
by A verified traveler
Posted 27 Apr 2024
Loves this hotel. Close to the beach and you can cook too with full of cooking equipments.
by A verified traveler
Posted 26 Apr 2024
Loved how quit it was and clean! The staff were all really nice and helped us w an early checkout
by A verified traveler
Posted 24 Apr 2024
by A verified traveler
Posted 22 Apr 2024
Very friendly welcoming! Good location !
by A verified traveler
Posted 18 Apr 2024
Kind of bad because housekeeper did not come to my room and was pretty dirty and front desk would not give us completely what we need like first aid Band-Aids. They made us walk all the way down to the lobby to get that other than those things. Everything was pretty good.
Comment from Hotel Management
23 Apr 2024 by Kim Asuncion, Hotel Management
Aloha Jennifer, We regret to have left you with this impression. Our staff is trained to provide guests with service that is representative of the aloha spirit, and we apologize that this wasn’t the case for you. We appreciate your candid feedback and have shared it with our team.With Aloha, Kim AsuncionHotel Manager
by A verified traveler from Seattle
Posted 16 Apr 2024
Very convenient location and comes with great amenities for family trip. The view from our unit was a great upgrade too (city, mountain and ocean). Thank you Aston Waikiki Sunset for the hassle free experience.
by A verified traveler
Posted 14 Apr 2024
I always enjoy my stay at the Waikiki Sunset -(stayed at least a dozen times - friendly helpful staff … clean and tidy suites… it’s a great option
Comment from Hotel Management
14 Apr 2024 by Guest Service Supervisor, Hotel Management
Aloha Gary,Thank you for sharing your positive experience with us! We're delighted to hear that you've enjoyed your stays at the Waikiki Sunset and that our friendly staff and clean suites have contributed to making your visits memorable. We look forward to welcoming you back for many more enjoyable stays in the future!Mahalo
by A verified traveler
Posted 12 Apr 2024
Property was dated. But for our purposes and budget was good. Proximity to the beach was great
Comment from Hotel Management
12 Apr 2024 by Guest Service Supervisor, Hotel Management
Aloha, Thank you for sharing your experience!Mahalo
